Sr. Manager, CX Research

About the role

This hands-on leadership position within the CX Research department shapes colleague-centric product development at Pfizer Digital & Technology. The Sr. Manager, CX Research reports to the Director, CX Research and personally designs, executes, and analyzes qualitative research, experimentation, and usability studies without relying on external vendors. The role integrates behavioral and telemetry data analysis, applies AI to accelerate research workflows, and translates colleague insights into actionable product recommendations while managing multiple priorities in a fast-paced, agile environment.

Responsibilities

• Personally design, execute, and analyze qualitative and quantitative research studies end-to-end, including sampling, instrument design, and statistical analysis to uncover colleague pain points and workflows.
• Translate research findings into actionable insights for product design and development.
• Integrate AI into research workflows to accelerate study design, data collection, analysis, and synthesis while maintaining methodological rigor.
• Collaborate with product managers to prioritize features based on user impact and key performance indicators (KPIs).
• Manage multiple research projects simultaneously, balancing competing priorities while ensuring strategic alignment.
• Mentor junior researchers and promote best practices in CX research.
• Advocate for customer-centric solutions within engineering teams.
• Foster strong, strategic relationships with senior stakeholders to ensure alignment and collaboration on key business priorities.
• Apply behavioral and telemetry data analysis to understand how colleagues work in practice.

Requirements

• Bachelor’s or Master’s degree in Human-Centered Design, Psychology, Market Research, or a related quantitative or statistical field.
• 7+ years (with Bachelor’s) or 5+ years (with Master’s) of experience in CX, user experience (UX), or product research, including hands-on execution and delivery of studies.
• Proficiency in qualitative research, experimentation, and usability methods, with a strong foundation in applied statistics, including experimental design, power analysis, and significance testing for behavioral and telemetry data.
• Hands-on ability to independently plan, field, and analyze qualitative studies, usability tests, and experiments without reliance on external vendors.
• Experience using tools such as Python or R for behavioral and telemetry analysis, usability-testing platforms, and survey or statistical software (e.g., Qualtrics, SPSS).
• Experience integrating AI into research workflows to improve the speed, scale, and quality of insights.
• Comfort managing multiple concurrent priorities and delivering in a fast-paced, agile product development environment.
• Ability to synthesize complex qualitative and behavioral data into compelling narratives.
• Proficiency with platforms such as UserZoom, Qualtrics, or Medallia.

Preferred Qualifications

• Experience applying behavioral insights in product design.
• Strong project management and cross-functional leadership skills.
• Excellent communication and stakeholder engagement skills.

Pay

The annual base salary for this position ranges from $124,400 to $207,400 (or $111,900 to $186,500 for Tampa, FL). The role is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in the share-based long-term incentive program.

Benefits

• 401(k) plan with Pfizer matching contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver, parental, and medical leave.
• Comprehensive health benefits, including medical, prescription drug, dental, and vision coverage.

Relocation assistance may be available based on business needs and eligibility.