Sr. Manager, CX Research

This role sits within the CX Research department and plays a pivotal role in shaping colleague-centric product development within Pfizer Digital & Technology, reporting to the Director, CX Research.

About the role

This hands-on position leads moderately complex qualitative research, experimentation, and usability studies; manages cross-functional collaborations; and translates colleague insights into actionable product recommendations. The Sr. Manager personally designs, executes, and analyzes research and experiments without reliance on external vendors, applies behavioral and telemetry data analysis to understand how colleagues actually work, and integrates AI into research workflows to accelerate the path from analysis to insight to action—all while managing multiple priorities in a fast-paced, agile environment.

Responsibilities

• Personally design, execute, and analyze qualitative and quantitative research studies end-to-end—including sampling, instrument design, and statistical analysis—to uncover customer pain points and workflows, without reliance on external vendors.
• Translate findings into actionable insights for product design and development.
• Integrate AI into research workflows, using AI tools to accelerate study design, data collection, analysis, and synthesis while maintaining methodological rigor and quality.
• Collaborate with product managers to prioritize features based on user impact and key performance indicators (KPIs).
• Manage multiple research projects simultaneously in a fast-paced environment, balancing competing priorities while ensuring strategic alignment.
• Mentor junior researchers and promote best practices.
• Advocate for customer-centric solutions within engineering teams.
• Foster strong, strategic relationships with senior stakeholders to ensure alignment, trust, and collaboration on key business priorities.

Requirements

• Bachelor’s or Master’s degree in Human-Centered Design, Psychology, Market Research, or a related field; background in a quantitative or statistical discipline.
• 7+ years with a Bachelor’s or 5+ years with a Master’s in CX, user experience (UX), or product research, including hands-on execution and delivery of studies.
• Proficiency in qualitative research, experimentation, and usability methods, with a strong applied statistics foundation including experimental design, power analysis, and significance testing applied to behavioral and telemetry data.
• Hands-on researcher able to independently plan, field, and analyze qualitative studies, usability tests, and experiments without reliance on external vendors, using tools such as Python or R for behavioral and telemetry analysis, usability-testing platforms, and survey or statistical software (e.g., Qualtrics, SPSS).
• Experience integrating AI into research workflows, using AI-driven research and analytics tools to accelerate the path from analysis to insight to action and improve the speed, scale, and quality of insights.
• Comfortable managing multiple concurrent priorities and delivering in a fast-paced, agile product-development environment.
• Ability to synthesize complex qualitative and behavioral data into compelling narratives.
• Proficiency with UserZoom, Qualtrics, Medallia, or similar platforms.

Preferred Qualifications

• Experience applying behavioral insights in product design.
• Strong project management and cross-functional leadership.
• Excellent communication and stakeholder engagement skills.

Pay

Annual base salary ranges from $124,400 to $207,400 (or $111,900 to $186,500 in Tampa, FL). This position is eligible for a bonus target of 17.5% of base salary and participation in Pfizer’s share-based long-term incentive program.

Benefits

• 401(k) plan with Pfizer matching contributions and an additional Pfizer retirement savings contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver, parental, and medical leave.
• Health benefits including medical, prescription drug, dental, and vision coverage.