Sr. Manager, Customer Success Strategy & Operations

This is a Fully Remote Job 1. About Our Client:The organization operates in the business decision-making software industry, offering an AI-infused scenario planning and analysis platform designed to optimize how companies make strategic decisions. Serving over 2,400 global customers, including major Fortune 50 companies, the organization addresses the challenge of enabling businesses to outpace competition and market changes through improved planning and analytics. 2. About the Opportunity:The Sr. Manager, Customer Success Strategy & Operations leads strategic initiatives and operational models for the largest and fastest-growing region's post-sales organization. This role is pivotal in transforming the customer success function from reactive to proactive by enabling teams to meet ambitious revenue goals, improving productivity, forecast accuracy, and pipeline visibility. The position serves as a trusted advisor and change leader, impacting operational effectiveness and driving data-informed decision-making. 3. Responsibilities:Architect and implement region-wide strategic initiatives to enhance post-sales productivity and forecasting.Collaborate with post-sales leadership to scale operations and meet churn and expansion targets.Identify optimization opportunities and champion new tools and methodologies.Lead complex, cross-functional projects aligning global strategy with regional execution.Develop intelligent early warning systems for proactive operational support.Design, implement, and optimize complex post-sales processes and systems.Provide diagnostic insights integrated into daily workflows of customer success teams.Ensure data accuracy and integrity within CRM and related systems.Manage operational rhythm and monitor pipeline performance metrics.Drive forecasting using predictive analytics for revenue prediction.Identify risks to post-sales goals and develop mitigation workflows.Build strong relationships with cross-functional teams for project success.Provide data-backed recommendations to executive leadership. 4. Requirements:8+ years of progressive experience in Revenue/Business Operations or Customer Success Operations, preferably in fast-growing B2B SaaS companies.Expertise in designing scalable processes and diagnosing root causes through data.Ability to advise VP and SVP-level leadership with executive presence.Advanced skills in post-sales forecasting, pipeline management, and go-to-market modeling.Technical proficiency with enterprise automation, CRM/CS platforms, and predictive analytics.Ability to manage multiple complex projects in a global matrix organization.Demonstrated grit, entrepreneurial mindset, and teamwork.Project management and team leadership experience preferred. 5. Pay Range and Compensation Package:Base Salary Range: $124,000—$178,000 USD Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.