Sr. Manager, Customer Success Marketing

About the role

The Customer Success Marketing team at Salesforce sits at the intersection of product storytelling, go-to-market strategy, and customer impact. This role is central to owning the messaging, narrative, and launch strategy for Salesforce's Customer Success portfolio.

Responsibilities

• Build and continuously refine the core narrative and messaging framework for Salesforce's Customer Success portfolio, collaborating with go-to-market teams, Partner Marketing, and Professional Services Marketing to ensure a cohesive, connected story across the full post-sale ecosystem.
• Own the marketing strategy and end-to-end launch execution for Customer Zero features and moments - from keynotes and Dreamforce to webinars and sales activation - partnering across Product, Sales, Marketing, and Communications to bring launches to market with impact.
• Develop and maintain a comprehensive bill of materials including blogs, whitepapers, web copy, first call decks, event content, and more - ensuring assets are current, on-message, and accessible across teams.
• Use AI tools to generate content, pressure-test messaging, and build scalable processes that improve speed and quality across the team.

Requirements

• Extensive experience in Product Marketing, Corporate Marketing, Customer Marketing, Content Development, or Communications - with a strong track record leading product launches and cross-functional initiatives in large, complex, global organizations.
• An exceptional storyteller with strong written communication skills and the ability to translate complex concepts into clear, compelling narratives for diverse audiences.
• Fluency with AI tools and use of them actively as part of your day-to-day workflow.
• Comfortable engaging with and influencing senior leaders, and bringing clarity and momentum to ambiguous, high-stakes projects.

Qualifications

• Experience marketing professional services or customer success offerings is a plus.
• An MBA or equivalent advanced business education is a plus.

Skills

• Strong written communication skills.
• Ability to translate complex concepts into clear, compelling narratives for diverse audiences.
• Familiarity with AI tools and use of them actively as part of your day-to-day workflow.
• Experience engaging with and influencing senior leaders, and bringing clarity and momentum to ambiguous, high-stakes projects.

Benefits

At Salesforce, we offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pay

The typical base salary range for this position is $143,400 - $216,900 annually.

Schedule

This is a hybrid role with three days in office each week.