Sr. Manager, Customer Success Strategy & Operations

About the role

This role will shape the strategy and operating model behind post-sales execution, with a strong focus on scaling productivity, improving forecast accuracy, and strengthening customer outcomes. You will partner closely with senior post-sales leaders and cross-functional teams to translate global priorities into effective regional execution. The position requires a data-driven operator who can identify process improvements, introduce smarter tools and methodologies, and bring executive-level insight to a complex enterprise environment.

Responsibilities

• Architect and implement strategic initiatives to improve post-sales productivity and forecast accuracy
• Collaborate with post-sales leadership to develop strategies for scaling operations and achieving churn and expansion targets
• Identify optimization opportunities and champion new tools and methodologies
• Lead cross-functional projects linking global strategy with local AMER execution
• Develop intelligent early warning systems to move AMER beyond reactive reporting
• Oversee design and optimization of complex post-sales processes and systems
• Monitor pipeline performance metrics and drive forecasting to ensure revenue predictability

Qualifications

• 8+ years of experience in Revenue/Business Operations, Customer Success Operations, or analytical strategic roles, preferably in B2B SaaS
• Expertise in designing scalable processes and diagnosing business problems using data
• Exceptional executive presence with the ability to advise VP- and SVP-level leadership
• Advanced skills in post-sales forecasting, pipeline management, and customer health scoring
• Familiarity with enterprise automation platforms and CRM systems like Salesforce, plus an understanding of predictive analytics and AI concepts
• Ability to manage multiple complex projects in a global organization under tight deadlines
• Demonstrates GRIT: Guts, Reliability, Improvement, Teamwork

Benefits

• Comprehensive health benefits including medical, dental, and vision coverage
• Generous paid time off policy to promote work-life balance
• Flexible work arrangements, supporting remote and hybrid work options
• Professional growth opportunities through training and development programs

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $124,000 – $178,000 annually