Sr. Manager, Customer Education

About the role

The Sr Manager, Customer Education is a pivotal player/coach role on Noah Medical's commercial team. You will personally execute high-impact physician training and promotional events while simultaneously leading, coaching, and developing a team of three Customer Education Specialists and/or managers.

TEAM STRUCTURE

• Sr Manager, Customer Education (this role) — Player/coach; owns regional strategy and personally executes physician training programs and promotional events
• Customer Education Specialists and/or Managers (direct reports) — Individual contributors executing physician training and promotional events; primary local contacts for KOL engagement, fellowship programs, and tradeshow support

What You Will Do

• Player/Coach Execution: Personally plan and deliver physician training programs, hands-on labs, and promotional events — modeling excellence in clinical education and commercial engagement for your team.
• Team Leadership: Hire, onboard, coach, and performance-manage Customer Education Specialists; establish clear expectations, provide real-time feedback, and build a high-performance field team.
• Sales Support Strategy: Develop and execute a regional customer sales roadmap aligned to commercial priorities, pipeline targets, clinical validation events, centers of excellence, and physician proficiency milestones for the Galaxy System.
• Promotional Event Management: Coordinate and lead promotional events — from regional symposia to national conference activations — that build brand awareness, generate pipeline, and support sales objectives.
• KOL Development: Identify, cultivate, and activate Key Opinion Leaders at the local and regional level; support KOL participation in peer-to-peer education, advisory boards, and speaking programs.
• Fellowship & Academic Programs: Build and maintain relationships with fellowship programs and academic medical centers; develop structured curricula to support next-generation physician training on the Galaxy System.
• Congress & Society Support: Represent Noah Medical at relevant thoracic, pulmonology, and oncology congresses; coordinate booth presence, hands-on labs, and scientific sessions in partnership with marketing.
• Cross-Functional Collaboration: Partner closely with Sales, Marketing, Clinical Affairs, and Quality & Regulatory Affairs to align education programs with commercial strategy, product launches, and product and QARA requirements.
• Content & Program Ownership: Collaborate with internal stakeholders to develop, review, and continuously improve educational content, training tools, and program formats to reflect current clinical evidence and product instructions for use.
• Own execution of product demo events personally and with your team.
• Insights & Reporting: Track program metrics, physician engagement data, and team performance; synthesize field insights to inform commercial and education strategy at the leadership level.

Qualifications

• Bachelor’s degree in Clinical Sciences, Life Sciences, Business, or a related field
• 7+ years in medical device, diagnostics, or healthcare; robotics, capital equipment, or interventional pulmonology experience preferred
• 3+ years in a clinical education, sales training, field clinical, or commercial education role within medical device or healthcare
• Demonstrated experience managing or mentoring field-based teams; formal people management experience strongly preferred
• Proven track record personally executing physician training programs and/or promotional events
• Existing relationships within the pulmonology, thoracic surgery, or interventional oncology communities a strong plus
• Willingness and ability to travel up to 75%, including weekends for conferences and hands-on education programs
• Must be eligible to work in the U.S.

Preferred

• Advanced degree (MBA, MPH, or clinical master’s) or equivalent experience
• Hands-on familiarity with robotic bronchoscopy, navigational bronchoscopy, or adjacent lung diagnostic platforms
• Experience leading field teams through product launch or market development phases
• Proficiency in CRM platforms (Salesforce preferred) and learning management systems
• Familiarity with KOL contracting, speaker bureau management, and medical/legal/regulatory review processes

Benefits & Perks

• Competitive Salary
• Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options
• Equity & Bonus Program
• Life Insurance (company paid & supplemental) and Disability insurance
• Mental health support through medical insurance programs
• Legal and Pet Insurance
• 12+ paid holidays, Flexible Time Off + Sick Time Paid parental leave
• In-office snacks and beverages
• In-office lunch stipend
• Learning & Development Opportunities: On-demand online training and book reimbursement
• Team building and company organized social and celebration events