DirectJobHub
Jobs · Education · Texas

Manager, Customer Education

NAVEX · Houston, TX · Yesterday
HybridEducation$125k/yrFull-time

About the role

Manage the day-to-day operations of a team comprised of Technical Writers and Learning Consultants. Research and deploy best in class technology tools to ensure the most efficient and highest quality content delivery possible. Deliver engaging technical documentation and training courses to help our customers successfully use their software. Ensure content is optimized for both human and AI utilization. Measure and maximize content’s customer impact. Coach, mentor and inspire staff with a focus on individual development, employee satisfaction, and retention. Provide clear individual and team goals, ensuring each team member understands their role, making changes when necessary and proactively addressing performance issues. Track work across multiple products with dynamic schedules, ensuring on time content delivery. Collaborate cross-functionally with various stakeholders, including Product Management, Engineering, Customer Success and Services teams.

Responsibilities

  • Manage the day-to-day operations of a team comprised of Technical Writers and Learning Consultants
  • Research and deploy best in class technology tools to ensure the most efficient and highest quality content delivery possible
  • Deliver engaging technical documentation and training courses to help our customers successfully use their software
  • Ensure content is optimized for both human and AI utilization
  • Measure and maximize content’s customer impact
  • Coach, mentor and inspire staff with a focus on individual development, employee satisfaction, and retention
  • Provide clear individual and team goals, ensuring each team member understands their role, making changes when necessary and proactively addressing performance issues
  • Track work across multiple products with dynamic schedules, ensuring on time content delivery
  • Collaborate cross-functionally with various stakeholders, including Product Management, Engineering, Customer Success and Services teams

Requirements

  • 5+ years of experience as a Technical Writer or Instructional Designer
  • 3+ years of proven people management experience or effectively managing and leading a team of direct reports
  • Excellent written and verbal communication skills
  • Experience with Jira, Sharepoint and Salesforce
  • Experience with MadCap Flare and Videate is a plus
  • Ability to connect the dots and tell our story to customers across multiple products
  • Strong problem-solving and organizational skills
  • Strong stakeholder management and project management skills with demonstrated ability to manage multiple projects simultaneously and in a fast-paced environment
  • Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
  • AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
  • Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values

Qualifications

  • Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
  • Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
  • Leverage your job competencies and champion NAVEX’s core values

Skills

  • Technical Writing
  • Instructional Design
  • People Management
  • Content Delivery
  • Customer Education
  • Project Management
  • Stakeholder Management
  • Collaboration
  • Technology Tools
  • AI and Emerging Technologies

Benefits

Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match. High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career. Candid, Supportive Culture. We communicate openly, challenge ideas-not people-and value teammates who embrace bold thinking and continuous improvement. Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth. Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

Pay

$125,000 per annum with a 5% MBO

Schedule

Remote

Similar jobs