Sr. Manager Customer & Commercial Insights

Job Summary

The Senior Customer & Commercial Insights Manager at OSI Group serves as a key strategic advisor for the Sales team, translating market, customer, and consumer data into actionable insights and compelling customer-facing stories. This role bridges data and customer engagement to drive commercial strategy, support consumer-led innovation, and improve promotional and trade investment effectiveness.

Qualifications

• 5-10 years of experience in related fields such as CPG insights, category management, commercial strategy, or similar roles
• Specific experience working with syndicated data platforms like Circana, Nielsen, Numerator, or similar sources
• Demonstrated ability to interpret data and translate insights into commercial recommendations
• Experience developing customer-facing presentations and selling materials
• Experience evaluating promotions and trade spend effectiveness
• Retail and/or foodservice commercial experience preferred
• Experience in refrigerated, frozen foods, or protein categories preferred
• Strong analytical and strategic thinking capability
• Commercial storytelling and presentation development skills
• Able to translate data into actionable recommendations
• Cross-functional collaboration capability
• Strong communication and influence skills
• Organized and execution-oriented mindset with ability to manage multiple priorities
• Excellent proficiency in all Microsoft Office Suite Products

Experience

• Quantitative and Qualitative Data Reporting and Analysis (30%)
• Advise on retail and foodservice commercial strategy with market and performance insights
• Partner with Sales, Culinary and R&D to translate insights into commercially viable product opportunities
• Identify growth opportunities across customers, channels, and product segments
• Identify whitespace opportunities and emerging trends influencing product development
• Make data-backed recommendations to support channel and customer go-to market strategies
• Support Customer Development and Innovation (25%)
• Develop customer selling stories supporting category reviews, line reviews, and innovation showcases
• Design and develop materials and insights supporting commercial activation activities
• Design and develop customer innovation presentations and materials that support commercialization plans
• Leverage data-backed actionable insights into customer-ready presentations
• Support new business and distribution expansion initiatives
• Industry Presence (15%)
• Help lead the planning and execution of trade shows and customer events
• Manage participation in industry memberships and data platforms

Compensation & Benefits

• Base Salary Range: $147,496 - $221,244
• Eligible for annual discretionary bonus plan based on company and individual performance
• Comprehensive paid time off (sick, vacation, holidays)
• 401(k) with matching company contributions
• Full suite of benefits including medical, dental, vision, life, disability, and other voluntary coverages
• Opportunities for professional development