Sr. Manager CRM Field Operations

Key Responsibilities

• Lead the day-to-day operational management of CRM capabilities, ensuring business continuity, operational effectiveness, and user satisfaction.
• Serve as the operational owner of CRM-related business processes, workflows, and support models.
• Monitor CRM performance, identify operational gaps, and implement improvements to enhance field efficiency and user experience.
• Ensure operational readiness and continuity for launches, field force changes, campaigns, and business priorities.
• Execute CRM roadmap priorities in partnership with business stakeholders and cross-functional teams.
• Manage CRM releases, enhancements, issue triage, testing, and operational deployment activities.
• Translate business requirements into actionable operational solutions and system enhancements.
• Maintain change control, documentation, and operational governance processes.
• Act as primary operational liaison for field teams regarding CRM-related inquiries, processes, efficiencies, and support needs.
• Drive adoption and operational pull-through of CRM capabilities through communications, training, and support.
• Ensure field readiness and successful implementation of CRM enhancements and new initiatives.
• Partner with Commercial Operations, IT, Marketing, Data & Analytics, Sales Leadership, and vendors to support execution of CRM capabilities.
• Influence within the function to optimize processes, improve adoption, and address operational needs.

Essential Requirements

• Bachelor’s degree.
• 2+ years of experience in CRM platforms, including adoption, omnichannel engagement, large-scale implementations, and system integrations (e.g., Salesforce, Veeva, or equivalent).
• Functional, operational knowledge.
• Strong understanding of sales processes and workflows.
• Strong commitment to customer success and user experience.
• Hands-on experience with IQVIA/Salesforce/VEEVA ecosystem tools.

Preferred Experience

• Advanced degree.
• 5 years of experience in CRM platforms, including adoption, omnichannel engagement, large-scale implementations, and system integrations (e.g., Salesforce, Veeva, or equivalent).
• Pharma Industry Experience.

Pay

The annual base pay for this position ranges from $136,938 to $205,407.

Benefits

• Qualified retirement programs.
• Paid time off (i.e., vacation, holiday, and leaves).
• Health, dental, and vision coverage.