Sr Manager, Crew Tracking

About the role

This job is a member of the Crew Scheduling Team within the Integrated Operations Division. Responsible for leading a staff of 100+ Crew Coordinators, Crew Trackers, Crew Tracking Supervisors, and Crew Schedule Managers on Duty in a 24/7 operational environment.

Responsibilities

• Responsible for the successful tracking of flight crews ensuring they remain legal and available to complete their sequences
• Implement procedures and practices for accomplishing departmental objectives and maintaining contractual compliance
• Responsible for internal staffing levels ensuring there is coverage to support the operational plan
• Leverage data or reporting to recommend optimal solutions for complex challenges
• Lead a team of supervisors helping them to develop as leaders of people, guiding them to do so in a way that allows them to effectively meet operational goals
• Works closely with Inflight and Flight Labor Relations, IOC Leadership, Safety and Regulatory, APFA and APA teams
• Partner with IOC Technology and IOC Analytics team to continue improving speed to recovery following IROPS
• Drives the onboarding process, which includes all aspects of the selection process, and the support of the training program for new hires
• Leads, supports, and motivates their team in their stated career progression, which includes providing opportunities for them to apply learned skills

Requirements

• Bachelor’s degree or equivalent experience
• 7 years of related experience

Preferred Qualifications

• Operational experience, particularly with a focus on continuous improvement in both processes and leadership
• 5 years of leadership experience in crew operations or customer service

Skills

• Superior organizational, analytical and leadership skills
• Ability to concurrently handle multiple responsibilities
• Previous supervisory experience
• Must pass background reference check and criminal fingerprint check
• Ability to respond to customer inquiries, provide appropriate solutions and follow up to ensure resolution
• Work with cross-functional teams to identify unique department needs while balancing overall employee engagement
• Extensive working knowledge of the APA/APFA working agreement, crew scheduling procedures and related Federal Air Regulations preferred
• General knowledge of Company policies, procedures, and programs

Benefits

• Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well, plus virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: Programs provide tools, resources and support to help you be the best version of yourself.
• 401(k) Program: Available upon hire; employer contributions may be available after one year depending on the workgroup.
• Additional Benefits: Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.