Crew Lead / Manager

About the role

This is a hands-on leadership role where you will be on the truck, in the field, and directly involved in ensuring our customers have a great experience. You will help manage the daily schedule, lead crews, communicate with customers, sell and close jobs, keep trucks operating safely, and ensure the team performs at a high level.

Responsibilities

• Lead the Team
• Motivate, coach, and lead crew members throughout the day.
• Set the tone for professionalism, effort, communication, and customer service.
• Help train teammates on job flow, pricing, customer interaction, truck operations, and safety.
• Hold the team accountable while maintaining a positive, team-first environment.
• Communicate regularly with ownership about team performance, customer issues, job updates, and operational needs.
• Deliver Great Customer Service
• Speak with customers professionally and respectfully on every job.
• Help customers feel comfortable with the process from estimate to completion.
• Listen to customer needs, explain options clearly, and solve problems on-site.
• Ensure every customer receives a high-quality Junk King experience.
• Sell and Close Jobs
• Provide on-site estimates using our volume-based pricing model.
• Educate customers on pricing, services, and the value of using Junk King.
• Confidently handle objections, upsell when appropriate, and close jobs professionally.
• Help teammates improve their customer service and sales skills.
• Manage Daily Logistics
• Make smart decisions throughout the day around routes, job timing, truck space, disposal runs, and customer communication.
• Keep the schedule moving while maintaining quality and safety.
• Cookorate with other crews and ownership when jobs change, run long, or require additional support.
• Use downtime productively for marketing drop-offs, truck organization, customer follow-up, or operational improvements.
• Own Truck Operations and Safety
• Safely operate Junk King trucks at all times.
• Ensure daily truck inspections are completed.
• Monitor truck cleanliness, maintenance needs, equipment, and overall readiness.
• Lead by example on safe lifting, property protection, loading, disposal, and driving.
• Make sure the team follows safety expectations on every job.
• Perform Junk Removal Work
• Help remove and haul items such as couches, mattresses, appliances, furniture, yard waste, construction debris, and other non-hazardous materials.
• Work in homes, apartments, businesses, government sites, garages, offices, and commercial properties.
• Protect customer property while completing jobs efficiently.
• Support Marketing and Brand Building
• Represent the Junk King brand professionally in the field.
• Make sure trucks have the proper marketing materials for drop-offs and customer opportunities.
• Look for ways to build relationships with customers, businesses, property managers, and repeat accounts.
• Help grow the company’s reputation through great service, reviews, referrals, and professional presentation.

Qualifications

• 1–4 years of experience managing or leading a team preferred.
• Experience leading at least 3 direct reports preferred.
• Strong customer service and people skills.
• Strong communication skills.
• Sales and/or operations experience is a plus.
• Able to problem-solve in the field.
• Able to lift 75 lbs.
• Clean driving record required for insurance purposes.
• Valid driver’s license required.
• Comfortable working in a fast-paced, physical environment.
• Ability to work without direct supervision.
• Positive attitude and desire to grow with the company.