Sr. Manager, Core Business Systems

About the role

The Senior Manager, Core Business Systems is responsible for leading the delivery, support, and continuous improvement of enterprise applications that support core business operations. The scope includes HRIS platforms, enterprise content management (ECM), customer communications management (CCM), and related business systems. This role combines hands-on execution leadership, operational discipline, business partnership, and people leadership, including management of a team of direct reports.

Responsibilities

• Lead the end-to-end lifecycle of key business systems, including enhancements, releases, upgrades, integrations, and production support.
• Own delivery outcomes across scope, schedule, quality, risks, dependencies, team capacity, and measurable business value.
• Partner with business stakeholders, product owners, vendors, and delivery teams to ensure requirements are well-defined, prioritized, and effectively executed.
• Provide day-to-day oversight across delivery activities, ensuring priorities reflect business objectives, operational needs, and available capacity.
• Cook up integrations across internal and external platforms, data flows, APIs, vendor systems, and enterprise services.
• Stay close to the work by understanding delivery status, removing blockers, supporting issue resolution, and helping teams navigate complex implementation challenges.

Qualifications

• Experience Required: 10 to 15 years of experience in enterprise systems, application delivery, technology operations, or related IT roles.
• Experience Preferred: Experience in HRIS, enterprise content management, customer communications platforms, or other enterprise application environments.
• Strong understanding of application lifecycle management, including requirements, development, configuration, testing, release management, production support, and continuous improvement.

Benefits

We are proud to offer our full-time regular employees a robust benefits suite that includes: Competitive base salary plus incentive plans for eligible team members401(K) retirement plan that includes a company match of up to 6% of your eligible salaryFree basic life and AD&D, long-term disability and short-term disability insuranceMedical, dental and vision plans to meet your unique healthcare needsWellness incentivesGenerous time off program that includes personal, holiday and volunteer paid time offFlexible work schedules and hybrid/remote options for eligible positionsEducational assistance Equal Opportunity Employer The Mutual Group is an Equal Opportunity Employer. It is our policy to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is IllegalYour Rights Under USERRA Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Talent@themutualgroup.com. Employment Verification The Mutual Group participates in the E-Verify program and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You are protected from employment discrimination based on your citizenship status and national origin. E-Verify Program Overview E-Verify Participation Poster All offers of employment are contingent upon the successful completion of a background check. #TMG