Sr. Manager, Core Business Systems

About the role

The Senior Manager, Core Business Systems is responsible for leading the delivery, support, and continuous improvement of enterprise applications that support core business operations. The scope includes HRIS platforms, enterprise content management (ECM), customer communications management (CCM), and related business systems. This role combines hands-on execution leadership, operational discipline, business partnership, and people leadership, including management of a team of direct reports.

Responsibilities

• Lead the end-to-end lifecycle of key business systems, including enhancements, releases, upgrades, integrations, and production support.
• Own delivery outcomes across scope, schedule, quality, risks, dependencies, team capacity, and measurable business value.
• Partner with business stakeholders, product owners, vendors, and delivery teams to ensure requirements are well-defined, prioritized, and effectively executed.
• Provide day-to-day oversight across delivery activities, ensuring priorities reflect business objectives, operational needs, and available capacity.
• Cook up integrations across internal and external platforms, data flows, APIs, vendor systems, and enterprise services.
• Stay close to the work by understanding delivery status, removing blockers, supporting issue resolution, and helping teams navigate complex implementation challenges.

Qualifications

• 10 to 15 years of experience in enterprise systems, application delivery, technology operations, or related IT roles.
• 5+ years of experience managing and leading teams, including performance management, coaching, capacity planning, and delivery oversight.
• Experience supporting or implementing enterprise platforms such as HRIS systems (e.g., Workday), enterprise content management (ECM), customer communications management (CCM), or similar applications.
• Strong understanding of application lifecycle management, including requirements, development, configuration, testing, release management, production support, and continuous improvement.
• Experience leading teams responsible for production support, enhancements, releases, integrations, and vendor-managed platforms.
• Proven ability to manage multiple priorities, risks, dependencies, and stakeholder expectations in complex, cross-functional environments.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to connect technology delivery to measurable business outcomes, including reliability, efficiency, user experience, quality, and risk reduction.

Benefits

We are proud to offer our full-time regular employees a robust benefits suite that includes:

• Competitive base salary plus incentive plans for eligible team members
• 401(K) retirement plan that includes a company match of up to 6% of your eligible salary
• Free basic life and AD&D, long-term disability and short-term disability insurance
• Medical, dental and vision plans to meet your unique healthcare needs
• Wellness incentives
• Generous time off program that includes personal, holiday and volunteer paid time off
• Flexible work schedules and hybrid/remote options for eligible positions
• Educational assistance

Pay Range

Anticipated Hiring Range: $140,000 - $165,000 annual base salary depending on experience, qualifications, and geographic location
$150,000 - $180,000 annual base salary depending on experience, qualifications, and geographic location in CA, CT, MA, NJ, NY, and PA

Equal Opportunity Employer

The Mutual Group is an Equal Opportunity Employer. It is our policy to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.