Sr. Manager, Consumer Insights Operations

About the role

Join our team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere, every day. Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better.

Department

Insights and Analytics

Work Location(s)

Morristown, NJ
Boston, MA
Marlborough, MA

Schedule

Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

What You Will Be Doing

The Senior Manager, Consumer Insights – Operations (CI Ops) is responsible for enabling the effective, efficient, and consistent execution of the Consumer Insights function. This role focuses on insight operations, governance, tools, vendors, processes, and data infrastructure that support high-quality insight delivery across brands, categories, and regions. The role partners closely with Consumer Insights leaders, research vendors, Analytics, Procurement, and Finance to ensure insight work is scalable, compliant, cost-effective, and aligned to enterprise standards. This position plays a critical role in improving operational effectiveness while allowing Consumer Insights partners to focus on strategic insight generation. Additionally, the role will report to the Senior Director, Enterprise & Global Consumer Insights – working closely together to execute primary consumer research and fill gaps across the whole Helen of Troy portfolio – at both the enterprise and brand support level. This includes a mix of brands across both divisions: Home & Outdoor (OXO, Osprey, Hydro Flask) and Beauty & Wellness (Drybar, Hot Tools, PUR, etc.). The Senior Manager of Ops will be responsible for learning these categories and consumer types – in order to understand stakeholder research needs. This is a hybrid role between insights operations and research execution – requiring the ability to pivot based on current business needs.

Skills Needed To Be Successful In This Role

• Ability to design and improve operational frameworks, tools, and standards that enable scalable and efficient CI execution.
• Experience managing external research vendors and platforms, including contracting, performance management, and quality oversight.
• Strong analytical and process-thinking skills, with the ability to identify inefficiencies and implement pragmatic improvements.
• Effective collaboration and communication skills, enabling productive partnership with CI teams, Analytics, Finance, Procurement, and IT.
• Demonstrated ability to manage multiple operational initiatives simultaneously while maintaining attention to detail and consistency.

Minimum Qualifications

• Bachelor’s degree required (Business, Marketing, Analytics, Information Systems, or related field).
• 7+ years of experience in Consumer Insights, Market Research Operations, Analytics Operations, or a related discipline.
• Demonstrated experience managing insight operations, including vendors, tools, processes, and governance.
• Strong project and process management skills, with the ability to manage multiple workstreams simultaneously.
• Experience partnering cross-functionally with Finance, Procurement, Legal, Analytics, and CI stakeholders.
• Strong knowledge of consumer insights operations, including research workflows, vendor management, governance models, and insight delivery processes.
• Vendor-side and Moderation experience.
• Authorized to work in the United States on a full-time basis.

Preferred Qualification

• Experience supporting Consumer Insights within a Center of Excellence or enterprise model.
• Familiarity with major research platforms, syndicated data providers, and insight management tools.
• Experience improving operational efficiency through standardization, automation, or tooling upgrades.
• Exposure to global or multi-market research operations.
• Strong attention to detail with the ability to balance rigor and pragmatism.
• Familiarity with innovation pipelines and go-to-market decision processes.