Sr. Manager, Commission Program (ICM)

Job Description Summary

Key Responsibilities

• Serve as the functional owner of the ICM platform (e.g., Oracle, Varicent, Xactly), responsible for overall system strategy, configuration, performance and compliance
• Lead end-to-end ICM system implementation, enhancements, and upgrades, including requirements definition, design, testing, and deployment
• Partner with IT and vendors to manage integrations, data architecture, and system roadmap
• Ensure system scalability, automation, and long-term sustainability
• Oversee end-to-end commission operations, ensuring accurate, timely calculation and payout of incentives
• Translate complex compensation plan designs into system logic and operational processes
• Drive continuous improvement in commission processes, controls, and reporting
• Identify risks and proactively address gaps in execution or design
• Lead and develop a team of 2–3 professionals, including technical (ICM/system-focused) and business/project-oriented resources
• Set priorities, manage workload, and ensure high-quality deliverables across system and operational activities
• Provide coaching and development to build both technical and business acumen within the team
• Foster a culture of accountability, collaboration, and continuous improvement
• Act as a strategic partner to Sales, Finance, and HR leadership on commission matters
• Gather and translate business requirements into scalable system and process solutions
• Drive alignment across stakeholders on plan design, system capabilities, and operational timelines
• Communicate program changes, system updates, and impacts clearly to leadership and end users
• Provide data-driven insights on commission performance, trends, and plan effectiveness
• Partner with leadership to refine compensation strategies that drive desired behaviors and outcomes
• Support annual plan design cycles, modeling, and mid-year adjustments
• Recommend enhancements that improve ROI, transparency, and seller engagement
• Establish and maintain strong governance, audit controls, and documentation for commission processes and system configurations
• Ensure compliance with financial policies, internal audit standards, and regulatory requirements
• Support audit activities and ensure readiness through proper documentation and controls

Qualifications

• Bachelor’s degree in Finance, Business, Analytics, or related field
• 7–12+ years of experience in incentive compensation, sales operations, or commission program management
• Hands-on experience with ICM platforms (Oracle, Varicent, Xactly, or similar)
• Proven experience leading system implementations or major enhancements
• Demonstrated people leadership experience managing technical and business resources
• Strong analytical, problem-solving, and organizational skills
• Excellent stakeholder management and communication skills

Preferred

• Experience with large-scale ICM transformation or platform migration (e.g., Varicent to Oracle)
• Knowledge of sales compensation design and modeling
• Advanced analytics capabilities (Excel, SQL, BI tools)
• Experience in complex or high-growth environments

Key Competencies

• Strategic leadership and ownership
• Cross-functional influence and partnership
• Tech fluency in ICM systems and data flows
• Execution excellence and operational rigor
• Process optimization and continuous improvement
• Talent development and team leadership

Success Measures

• Accuracy and timeliness of commission calculations and payouts
• Successful delivery of ICM implementation milestones
• System performance, stability, and user adoption
• Stakeholder satisfaction and trust
• Scalable, efficient commission processes
• Measurable alignment of compensation programs with business outcomes

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

Time Off

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day