Sr Manager Clinical Relations

Chamberlain University, with more than 135 years of history in healthcare education and as the largest nursing school in the country, is committed to delivering a high-value education that prepares students to thrive as healthcare professionals. Through Chamberlain Care®, we provide students with the tools and resources to succeed within a supportive community. The university comprises the College of Nursing and the College of Health Professions, offering programs such as a three-year Bachelor of Science in Nursing, RN to BSN, Master of Science in Nursing, Doctor of Nursing Practice, graduate certificates, Master in Public Health, Master of Social Work, and Master of Physician Assistant Studies. We operate on a hybrid schedule with four in-office days per week (Monday–Thursday) to foster collaboration and innovation.

About the role

This position manages teams in clinical operations, including business processes, analytics, clinical coordination, and partner relationships for both pre- and post-licensure programs across campuses and online for nursing and the College of Health Professions. The role serves as the primary liaison and leader supporting Executive Campus Directors, Deans of Academic Affairs, Program Deans, Directors of Clinical Coordination, data/reporting teams, vendors, and experiential learning processes. It also oversees the full implementation of clinical operations at new campuses, advances clinical partnership strategies, and optimizes clinical placement processes to enhance the student experience.

Responsibilities

• Manage implementation of clinical operations at all new campuses and new BSN online hub markets, including developing and managing training plans, assessing skill mastery, providing start-up oversight, and managing a float pool for clinical coordination and partner relationships.
• Conduct regular touchpoints with key stakeholders for data, business operations, and clinical coordination.
• Identify and lead process improvement efforts and changes in clinical coordination and partnership management.
• Maintain expertise in regional regulatory and compliance standards, identify trends impacting clinical operations, and recommend changes across all locations (online and campus).
• Ensure accurate and timely college communications related to student services and clinical operations, including preparing analytics, data dashboards, clinical inventory, usage reporting, and documenting clinical learning evaluations.
• Oversee and guide processes and resources for BSN online programs related to clinical coordination and market/partner development.
• Responsible for oversight and maintenance of all policies specific to clinical operations in alignment with university catalogs and governance guidelines.
• Collaborate with other Senior Managers of Clinical Relations (Sr MCRs) to communicate and train on policy changes related to clinical operations.
• Hire, train, coach, and develop Clinical Coordination Specialists and/or new Sr Managers of Clinical Relations.
• Lead and manage ongoing efforts to identify and manage key clinical partner accounts based on utilization, geographic priority, and growth potential.
• Build and maintain executive-level relationships with pre-identified strategic healthcare partners.
• Analyze data trends (e.g., utilization, capacity, gaps) to inform decision-making and operational strategy.
• Partner with academic leadership to proactively address risks impacting student progression.
• Participate in leadership forums, strategic planning sessions, and organizational initiatives.
• Perform other duties as assigned and comply with all policies and standards.

Requirements

• Bachelor’s Degree in a related discipline (required).
• Master’s Degree (preferred).
• 3+ years of professional experience in an administrative and/or supervisory capacity (required).
• 7+ years of experience in clinical coordination, healthcare operations, and/or academic/practice partnerships (required).

Qualifications

• Ability to lead high-performing teams, including hiring, accountability, and development of direct reports.
• Excellent computer, written, and oral communication skills.
• Proven experience in relationship management and influencing external partners.
• Strong knowledge of clinical operations, compliance standards, and accreditation requirements.
• Excellent communication and executive presence, with the ability to influence peers, superiors, and indirect reports in a matrix organization.
• Adaptability and ability to manage multiple priorities in a fast-paced setting.
• Strong strategic thinking and analytical skills with the ability to translate data into actionable insights.

Schedule

Hybrid schedule with four in-office days per week (Monday–Thursday).

Pay

The expected salary range for this position is between $80,337.00 and $145,077.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience, training, geographic location, licensure, certifications, market factors, departmental budgets, and responsibility.

Benefits

• Health, dental, vision, life, and disability insurance.
• 401k Retirement Program with a 6% employer match.
• Flexible Time Off (FTO) Policy.
• 12 Paid Holidays.
• Eligibility to participate in an annual incentive program based on individual and organizational performance.