Sr. Manager, Business Operations, Workforce Staffing
About the role
Own the operational backbone of Amazon's high-volume hiring engine. As Principal Program Manager for Business Operations, you'll serve as the single-threaded operational leader across business operations, process engineering, knowledge management, and financial management for Workforce Staffing (WFS) - the organization responsible for attracting, hiring, and onboarding hundreds of thousands of associates annually across global operations. Reporting to the Transformation leader, you'll influence program managers, tech teams, science partners, and process engineers to ensure WFS runs with discipline, scales with consistency, and improves continuously.
Key job responsibilities
Business Rhythm & Reviews: Establish and own WFS's end-to-end business rhythm incorporating finance cycles, corporate planning milestones, and cross-functional dependencies. Own preparation, facilitation, and follow-through for WBR, MBR, QBR, and MPR reviews. Steward annual planning (OP1/OP2) and goal-setting mechanisms.
Process Engineering: Lead process engineering across WFS's hiring workflows (candidate attraction through Day 1), identifying bottlenecks, designing scalable improvements, and partnering with technology teams to automate manual steps.
Knowledge Management: Own WFS knowledge management—ensuring operational playbooks, SOPs, runbooks, and best practices are documented, current, version-controlled, and accessible across all regions and teams.
Financial Operations: Manage budget planning, forecasting, variance analysis, cost allocation across programs, and T&E and controllable line items within budget.
Team & Stakeholder Leadership: Develop, coach, and retain a high-performing team across business operations, process engineering, knowledge management, and finance. Lead cross-team projects ensuring regional and global alignment on strategic WFS initiatives.
About the team
Workforce Staffing (WFS) is Amazon's high-volume hiring engine, partnering with Operations, PXT, Finance, and Technology teams to deliver a world-class candidate and associate experience while continuously driving down cost-per-hire and time-to-fill through process innovation, operational rigor, and data-driven decision-making.
Basic Qualifications
Bachelor's degree
7+ years of working cross functionally with tech and non-tech teams experience
7+ years of program or project management experience
Experience in people management
7+ years of managing, analyzing and communicating results to senior leadership experience
Experience implementing repeatable processes and driving automation or standardization
Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
Experience managing project delivery
Experience in recruiting especially high volume hiring, both within direct hiring and outsourcing capacities
Experience managing teams and building solutions in distributed systems or developing large-scale web applications
Experience using Lean Process Improvement, Six Sigma methodologies or related performance metrics/process improvements to increase efficiency within processes, forecasting, planning, optimization, and logistics
Experience working independently with minimal supervision, or 2+ years of Amazon experience