Sr. Manager, B2B Field Service Operations
About the role
Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. The Sr. Manager, B2B Field Service Operations role oversees B2B escalations from customer and sales for service solutions requires highest attention along with operations support to improve brand image.
Responsibilities
- B2B Hotels TV proactive service project management
- CFA, RCLL & Inspire service account/relationship management
- LFD/HTV/Monitors escalations team management
- Operation inventory stock monitoring, forecasting and management
- Coordinated and mentor Control Tower agents on escalations as T1 support
- Customer Facing Support
- RSM support and Management
- VOC management for sales/customers
Requirements
- Bachelor’s Degree with 8+ years of related experience
- Soft Skills and professionalism with internal and external stakeholders
- Service Operations knowledge
Benefits
Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.