Manager, Field Service

About the role

For our client, we are seeking a Manager, Field Service to join the team of a leader in the Pharmaceuticals & Biotech space. This leader will oversee a North America field service organization, ensuring strong execution, customer satisfaction, and disciplined operational performance. The role partners closely with customers and internal stakeholders to resolve issues quickly, maintain safe working practices, and support service-driven growth. It is a hands-on leadership opportunity for someone who can balance team development, service quality, and financial results in a regulated industry.

Responsibilities

• Lead and develop a high-performing team of Field Service Engineers across North America.
• Ensure health and safety compliance for the team and customers.
• Provide ongoing direction, coaching, and career development for direct reports.
• Deliver outstanding customer experiences through effective service interventions.
• Manage customer complaints to ensure swift resolutions.
• Drive operational excellence in executing field service jobs efficiently.
• Achieve service revenue and profitability targets while supporting growth initiatives.

Qualifications

• Bachelor's degree in Engineering or Science required.
• 5+ years of operations or field service leadership experience preferred.
• Proven experience in team leadership and customer relationship management.
• Ability to manage multiple priorities effectively.
• Exceptional interpersonal skills for team and customer engagement.
• Willingness to travel within the designated geographic region.
• Experience managing a P&L or operational budget.

Compensation

$130,000 – $155,000 annually

Location & schedule

Remote position for US-based candidates only; no visa sponsorship available.

Benefits

• Paid time off for work-life balance.
• Comprehensive health, dental, and vision insurance.
• Retirement benefits to support long-term financial health.
• Flexible spending accounts for additional financial flexibility.
• Participation in variable cash programs such as bonuses or commissions.