Sr. Manager, Asset Protection

Be part of an amazing story—Macy’s is more than just a store. We’re a story that’s captured the hearts and minds of America for more than 160 years, filled with innovations, traditions, inspiring stores, irresistible products, and iconic events like the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade. We’ve been part of countless memorable moments and milestones, making this a special place to work.

About the Role

The Senior Manager, Asset Protection, ensures the safety and security of Supply Chain colleagues and company assets through the management of the Asset Protection Function/Team.

Responsibilities

• Manage Asset Protection operations in a high-volume Supply Chain Distribution Center to support company profit objectives and customer service goals.
• Enforce company and asset protection policies to protect and monitor assets, alarms, property, employees, and visitors.
• Communicate shortage and asset protection issues to Facility management and Supervisors, recommending solutions as needed.
• Develop and manage direct reports for individual growth and performance excellence while maintaining a Succession Plan.
• Ensure consistent, thorough, and timely communication with subordinates, peers, and facility/AP senior management.
• Collaborate with facility management and Supply Chain Asset Protection on shortage and security issues, providing recommendations.
• Develop and execute shortage strategies to positively impact inventory accuracy, shortage results, and sales.
• Identify causes of shortage, investigating possible internal and/or external dishonest activity.
• Ensure the security and accuracy of trailers moving in and out of the facility.
• Oversee Asset Protection operations, including staff communications, balancing, work assignments, scheduling, processing, throughput levels, and standards.
• Assist in budget development, manage to goals, and make adjustments as needed.
• Ensure departments meet or exceed performance requirements in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution to plan.
• Maintain standards for compliance with Supply Chain Asset Protection, Macy’s Internal Audits, and legal requirements.
• Ensure proper operation of all Asset Protection-related systems, including alarms, CCTV, trailer management, identification (if applicable), computer equipment, and physical security.
• Conduct Asset Protection Risk Analysis and complete Capital Projects as needed.
• Review analysis of activities, costs, operations, and forecast data to determine department progress toward stated goals and objectives.
• Implement and maintain all Macy’s Supply Chain Asset Protection Policies and Procedures.
• Support coordination with local, state, and federal law enforcement agencies and government agencies on criminal cases and/or governmental compliance issues.
• Lead projects to create or review processes, policies, technologies, and identify cost savings opportunities.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

Requirements

• Bachelor’s degree or equivalent work experience in a related field.
• Effective written and verbal communication skills; ability to draft reports and other communications, present to management and internal/external business partners, and interpret technical documents such as safety rules, operating instructions, and procedure manuals.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 50 lbs., stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.

Skills

• Communication and Collaboration: Effectively communicate shortage and asset protection issues to Facility management and Supervisors, maintaining consistent communication with all stakeholders.
• Leadership and Succession Planning: Develop and manage direct reports, fostering individual growth and performance excellence while maintaining a Succession Plan.
• Inventory Management: Develop and execute shortage strategies to positively impact inventory accuracy, shortage results, and sales.
• Operational Oversight: Manage Asset Protection operations, including staff communications, balancing, work assignments, scheduling, processing, throughput levels, and standards.
• Budget Management: Assist in budget development, manage to goals, and make adjustments as needed.
• Compliance and Risk Management: Maintain standards for compliance with Supply Chain Asset Protection, Macy’s Internal Audits, and legal requirements.
• Analytical Skills and Project Leadership: Review analysis of activities, costs, operations, and forecast data to determine department progress toward stated goals and objectives. Lead projects for process improvement and cost-saving opportunities.
• Interpersonal Skills: Demonstrate strong interpersonal skills, fostering effective communication and collaboration with diverse groups of customers, peers, and stakeholders.
• Resourcefulness and Adaptability: Exhibit resourcefulness and adaptability, effectively navigating and thriving in a dynamic work environment with changing priorities.

Benefits

• Competitive pay and comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Merchandise discounts and performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Tuition reimbursement.
• Colleague Resource Groups and volunteer opportunities to build community and make a difference.