Manager, Asset Protection

About the Role

Macy’s is more than just a store—we’re a story that has captured the hearts and minds of America for over 160 years. As the Manager, Asset Protection, you will oversee one of the highest shortage locations, with an elevated scope of responsibility that may include executive direct reports, increased staff levels, higher sales volume, or significant shortage risk. You will serve as the subject matter expert on Asset Protection and Shortage Reduction Strategies, playing a key role in supporting the company’s topline results.

Responsibilities

• Shortage:
  • Lead the store executive team in planning, implementing, monitoring, and managing the store's shortage prevention and awareness programs.
  • Develop relationships with Store, Division, and Regional leaders to gain support toward achieving shortage goals.
  • Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
  • Analyze theft trends using available AP reports, systems, and technology.
  • Establish a high level of shortage awareness and effectiveness determined by audit results.
  • Ensure all AP policies and procedures are thoroughly understood by the AP team and executed effectively.
  • Manage and monitor payroll expenses.
  • Support the preparation, execution, and reconciliation of the annual inventory process.
  • Focus on significant shortage opportunities and develop high-impact action plans to improve location and district results.
  • Assume an elevated leadership role within the division, including special projects beyond the normal scope of responsibility.
• Customer:
  • Uphold Macy’s commitment to diversity, inclusion, and respect in every interaction.
  • Role model exemplary service and lead the Asset Protection team to provide an outstanding shopping experience.
  • Ensure selling floor merchandise protection standards are maintained; conduct AP audits and review for action opportunities.
  • Drive a prevention-focused culture by educating the store population on Asset Protection best practices.
  • Maintain safety awareness and a safe shopping and work environment for customers and colleagues.
  • Handle proprietary, sensitive, and confidential information.
  • Manage high-profile incidents and special event security.
  • Participate in visits with senior leadership.
• People:
  • Recruit and develop qualified Asset Protection talent by fostering a culture that values retention, career development, and succession planning.
  • Achieve results through managing others, including direct reports who are often hourly colleagues and leaders.
  • Play an influential role in the development of high-potential leaders.
  • Lead innovative projects and encourage idea sharing among peers.
  • Establish yourself as an influential leader.
  • Address colleague concerns in a reasonable and fair manner, consistent with company values.
  • Leverage partnerships and foster relationships with local law enforcement, prosecutors, and community leaders.
  • Support Macy’s Brand values, including community service and ‘Give Back’ opportunities.
  • Maintain regular, dependable attendance and punctuality.
  • Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.

Requirements

• High School Diploma or equivalent.
• 3-5 years of prior Asset Protection management experience.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 30 lbs., stooping, kneeling, crouching, and climbing ladders.
• May involve reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Able to sustain long periods enclosed in surveillance areas.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

Skills

• Leadership: Demonstrated ability to lead and inspire teams to achieve shortage prevention goals while upholding company values and fostering a positive work environment.
• Strategic Thinking: Capacity to develop and execute effective shortage prevention strategies tailored to the unique needs and challenges of the location.
• Relationship Building: Strong interpersonal skills to establish and maintain relationships with Store, Division, and Regional leaders, gaining support for shortage reduction initiatives.
• Analytical Skills: Proficiency in analyzing theft trends and utilizing available reports, systems, and technology to identify and address areas of concern proactively.
• Communication: Clear and concise communication skills, both verbal and written, to effectively convey information to diverse audiences, including senior leadership, colleagues, and external partners.
• Adaptability: Capacity to handle high-pressure situations with professionalism and composure, adapting strategies as needed to address evolving challenges.
• Time Management: Strong organizational skills to effectively manage resources, prioritize tasks, and meet deadlines while maintaining regular attendance and punctuality.

Benefits

• Competitive pay and comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Merchandise discounts and performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Tuition reimbursement.
• Access to Colleague Resource Groups and volunteer opportunities.