Manager, Asset Protection

About Us

Macy’s is more than just a store. We’re a story that’s captured the hearts and minds of America for more than 160 years—innovations and traditions, inspiring stores and irresistible products, the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues, making this a special place to work.

About the Role

The Manager, Asset Protection oversees one of the highest shortage locations, with an elevated scope of responsibility that may include executive direct reports, increased staff levels, higher sales volume, or significant shortage risk. This role serves as the subject matter expert on Asset Protection and Shortage Reduction Strategies within the location, supporting the overall company goal for topline results.

Responsibilities

• Shortage:
  • Lead the store executive team in planning, implementing, monitoring, and managing the store's shortage prevention and awareness programs.
  • Develop relationships with Store, Division, and Regional leaders to gain support toward achieving shortage goals.
  • Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
  • Analyze theft trends through the utilization of available AP Reports, Systems, and Technology.
  • Establish a high level of shortage awareness and effectiveness determined by audit results.
  • Ensure that all AP policies and procedures are thoroughly understood by the AP team and executed effectively.
  • Manage and monitor payroll expenses.
  • Support the preparation, take, and reconciliation of the annual inventory process.
  • Focus on significant shortage opportunities and develop action plans with a higher level of impact to improve location and district results.
  • Assume an elevated leadership role within the division to include special projects beyond the normal scope of responsibility.
• Customer:
  • Uphold Macy’s commitment to fulfilling ideals of diversity, inclusion, and respect in every store and office, with every customer and associate.
  • Role model exemplary service and lead the Asset Protection team to provide an outstanding shopping experience.
  • Ensure selling floor merchandise protection standards are maintained; conduct AP audits and review for action opportunities.
  • Drive an awareness culture focused on prevention by ensuring the store population is educated on Asset Protection best practices.
  • Maintain safety awareness and a safe shopping and work environment for customers and colleagues.
  • Handle proprietary, sensitive, and confidential information.
  • Manage high-profile incidents and special event management.
  • Participate in visits with senior leadership.
• People:
  • Recruit and develop qualified Asset Protection talent by creating and supporting a culture that values retention, career development, and succession planning.
  • Achieve results through managing others, including direct reports who are often hourly colleagues and leaders.
  • Play an influential role in the development of high-potential leaders.
  • Lead innovative projects and foster idea sharing among peers.
  • Establish yourself as an influential leader.
  • Address colleague concerns in a reasonable and fair manner, consistent with company values.
  • Leverage partnerships and foster relationships with local law enforcement, prosecutors, and community leaders.
  • Support Macy’s Brand values, including the commitment to community service opportunities and ‘Give Back’ opportunities.
  • Maintain regular, dependable attendance and punctuality.
  • Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

Requirements

• High School Diploma or equivalent.
• 3-5 years of prior Asset Protection management experience.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 30 lbs., stooping, kneeling, crouching, and climbing ladders.
• May involve reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Able to sustain long periods enclosed in surveillance areas.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

Skills

• Leadership: Demonstrated ability to lead and inspire teams to achieve shortage prevention goals while upholding company values and fostering a positive work environment.
• Strategic Thinking: Capacity to develop and execute effective shortage prevention strategies tailored to the unique needs and challenges of the location.
• Relationship Building: Strong interpersonal skills to establish and maintain relationships with Store, Division, and Regional leaders, gaining support for shortage reduction initiatives.
• Analytical Skills: Proficiency in analyzing theft trends and utilizing available reports, systems, and technology to identify and address areas of concern proactively.
• Communication: Clear and concise communication skills, both verbal and written, to effectively convey information to diverse audiences, including senior leadership, colleagues, and external partners.
• Adaptability: Capacity to handle high-pressure situations with professionalism and composure, adapting strategies as needed to address evolving challenges.
• Time Management: Strong organizational skills to effectively manage resources, prioritize tasks, and meet deadlines while maintaining regular attendance and punctuality.

Benefits

• Competitive pay and comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Merchandise discounts.
• Performance-based incentives and annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Tuition reimbursement.
• Colleague Resource Groups for community building.
• Volunteer opportunities to make a difference.

This position may be eligible for performance-based incentives/bonuses. Eligibility requirements may apply based on location, job level, classification, and length of employment.