Sr. Manager, AI Enablement & Adoption, AI.x

About the role

The Senior Manager, AI Enablement & Adoption is a highly visible, senior individual contributor role responsible for driving meaningful, sustained adoption of AI across Schwab’s internal workforce. This is not a traditional change management or training role. It is an internal operating and integration role focused on translating AI capabilities into everyday productivity, workflow transformation, and measurable business value.

Responsibilities

• Define and execute Schwab’s internal AI enablement and adoption strategy, evolving from early experimentation to scaled, operationalized workflows.
• Translate AI strategy into practical, role-based and workflow-based adoption plans that fit how employees actually work.
• Build and sustain a strong network of AI Champions and business partners across functions. Partner with leaders to identify, shape, and prioritize AI opportunities that drive productivity, quality, risk reduction, and employee experience outcomes. Act as a trusted advisor to business leaders on where AI creates the most value and what it takes to realize it.
• Identify high-impact AI use cases with a strong bias toward operational and foundational workflows. Assess opportunities based on value, feasibility, adoption complexity, and scalability. Drive the transition from pilots to repeatable, enterprise-ready solutions.
• Partner closely with engineering, product, governance, and vendors to inform AI platform and LLM roadmaps. Ensure technology investments align to adoption needs and measurable outcomes. Maintain technical fluency to bridge business needs with AI capabilities without requiring hands-on engineering.
• Lead the human side of AI adoption, including behavior change, trust building, and overcoming adoption friction. Design enablement approaches that go beyond training and focus on embedding AI into day-to-day workflows. Partner on reskilling and upskilling strategies to prepare employees for sustained AI-enabled work.
• Operationalize foundational AI-powered workflows so they can scale consistently. Define success metrics, adoption signals, and value indicators. Use data to continuously refine prioritization, sequencing, and enablement strategies.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 8–12+ years of experience in technology enablement, digital transformation, product, strategy, internal consulting, or related fields.
• Demonstrated experience working closely with data analysis and insights to inform prioritization, measure adoption, and assess business impact.
• Strong technical fluency with AI technologies, including large language models and AI platforms.
• Proven ability to prioritize initiatives based on value, operational impact, feasibility, and data-driven insights.
• Demonstrated success influencing and aligning stakeholders without direct authority.
• Strong communication skills and the ability to engage both senior leaders and frontline teams.

Preferred Qualifications

• Experience operating in large, complex, and regulated organizations.
• Background in program management, product management, enterprise technology strategy, or internal business development.
• Experience scaling AI or advanced technology use cases from pilots into sustained adoption.
• Familiarity with organizational change, workforce transformation, or learning strategies tied to technology adoption.
• MBA or advanced degree in business, technology, or a related field.