Sr. Manager, Agentic Sales Engineering

About the role

We are looking for a rare breed of leader: someone who possesses the technical depth of an AI Architect and the strategic mindset of a Sales Executive. Reporting directly to the Vice President of Sales Engineering, you will recruit, mentor, and direct a team of Forward Deployed Engineers who translate complex business challenges into high-impact, Agentic AI systems.

You are a self-starter who thrives in ambiguity. You don't just manage a team; you lead from the front, acting as the company’s most technically fluent business consultant and our customers' most trusted AI architect. You will partner across Sales, Product, and Engineering to ensure our AI platform is not only adopted but becomes the backbone of our customers' operations.

Strategic GTM Leadership

Partner with Sales leadership to identify "must-win" accounts where Agentic AI can be a differentiator. Actively participate in the sales cycle to provide leadership, technical authority, and strategic deal support.

Bridge the Gap

Act as the crucial link between the field and the lab. Synthesize critical "field signals"—customer pain points, integration patterns, and platform limitations—and deliver them to Product and Engineering to influence the roadmap.

Architect Value

Guide the team in designing complex multi-agent systems, retrieval pipelines (RAG), and decision logic that integrate with CRMs, ERPs, and custom APIs via our MCP framework.

Innovate Processes

Create and implement new systems for "AI Envisioning" sessions, helping customers navigate complex cloud/data infrastructure to bring AI bots to life.

Drive Execution

Ensure the team isn't just selling a vision, but building the "shippable" capabilities that validate a customer's investment during pre-sales and early deployment.

Skills you’ll bring

• The Basics: BA/BS degree or equivalent practical experience.
• Experience: Minimum 8 years of customer-facing technical experience (Sales Engineering, FDE, or Solutions Architecture).
• Minimum 5 years of people management experience, specifically leading technical teams.
• Technical Depth: Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Vector Databases, and Agent Orchestration Frameworks. Proficiency in Python, Go, or JS/TS.
• Business Acumen: The ability to simplify technical complexity and communicate clear ROI and trade-offs to non-technical C-suite executives.
• Leadership Style: High emotional intelligence with a "scrappy" mentor mindset. You are someone who takes initiative and thinks creatively to get the job done under tight timelines.
• Operational Excellence: Strong analytical skills to use data in improving team effectiveness and product vision.

Colorado Salary Range

$196,400 - $236,600 USD

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth