Sr Life Product Support Analyst

About the role

Do you have a passion for both technical and analytical work? Are you a motivated self-starter who enjoys solving complex business problems and influencing product implementation outcomes? This Senior Life Product Support Analyst opportunity could be a great fit for those with advanced Excel/VBA skills, strong insurance product knowledge, and the ability to lead cross-functional initiatives.

With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take.

Responsibilities

• Provide technical and analytical expertise to ensure life insurance and annuity products, rates, and pricing recommendations are accurately implemented across administrative systems, illustration platforms, and supporting tools.
• Serve as a key resource within Life Business Solutions and partner closely with Actuarial, Information Technology, Operations, Marketing, and Agency teams to deliver high-quality product implementations.
• Develop a deep understanding of Farm Bureau life insurance and annuity products, product features, and technical specifications.
• Collaborate with business and technology teams to ensure accurate and timely implementation of new products, enhancements, and rate changes.
• Design, execute, and oversee testing strategies to validate system functionality, product values, and illustration outputs.
• Identify, analyze, and resolve complex implementation and production issues while partnering with development teams to ensure quality solutions.
• Create and maintain product specifications, business requirements, technical documentation, rate books, and reference materials.
• Serve as a primary subject matter expert and point of contact for product implementation questions, support requests, and operational issues.
• Ensure compliance with regulatory requirements by implementing accurate administrative calculations, rates, policy values, and illustration projections.
• Lead administrative support efforts, including system table maintenance, specification updates, administrative rule development, and process improvements.
• Respond to and resolve highly complex service requests for internal and external stakeholders in a timely, accurate, and professional manner.
• Assist the Life Product Support Director with workflow coordination, employee development, training, mentoring, and knowledge sharing within the team.
• Support post-release validation activities and help ensure successful implementation outcomes across supported systems and products.

Requirements

• Bachelor's degree in actuarial science, computer science, finance, business, or a related field preferred; equivalent insurance industry experience will be considered.
• Five or more years of life insurance, annuity, product implementation, product support, systems, actuarial, or related industry experience preferred.
• FLMI designation preferred; progress toward industry designations is encouraged.
• Strong knowledge of life insurance and annuity products, illustrations, rates, and administrative processes preferred.
• Ability to read, interpret, and understand policy contracts and reinsurance treaties preferred.
• Strong analytical and problem-solving skills with the ability to manage highly complex issues.
• Advanced proficiency in Microsoft Excel and VBA required.
• Proficiency with Microsoft 365 applications.
• Excellent written and verbal communication skills.
• Strong prioritization, organization, and project coordination skills.
• Reasonably regular and predictable attendance.
• Some travel may be required.
• Must work from our office in West Des Moines, Iowa.

Benefits

• Enhanced 401K with a company match.
• Low-cost health, dental, and vision benefits.
• Life and disability insurance options.
• Paid time off, including holidays and volunteer time.
• Onsite wellness facility with fitness classes and programs.
• Onsite daycare center and cafeteria.
• Career development and educational opportunities.
• For many positions, consideration for a hybrid work arrangement.

Applicants must be currently authorized to work in the United States on a full-time basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role.