Sr. Library Specialist, Castlewood Library

About the role

Supporting the Heart of Library Services
Are you ready to build on your library experience in a role that blends direct patron service with opportunities to support and strengthen your team?

Key Responsibilities

• Patron Assistance and Materials Handling
• Greet and assist patrons with account inquiries and service needs
• Provide intermediate advisory and reference help across a variety of collections
• Promote programs, services, and events while creating a welcoming atmosphere
• Support expectations for library use and assist with de-escalation when needed
• Help troubleshoot and assist with library technology, e-resources, and equipment
• Maintain, shelve, and display library materials using our materials management system
• Serve as branch display coordinator and help resolve collection or shelving issues
• Work scheduled shifts that include closing responsibilities and a rotating weekend schedule

Training and Shadowing

• Provide peer support and on-the-job training to new Library Specialists and volunteers
• Model library processes and provide positive, clear feedback to others
• Support learning goals developed by supervisors and help coworkers build confidence in their roles
• Encourage adaptability and a growth mindset within the team

Learning and Collaboration

• Stay current on library tools, offerings, and technology
• Take part in learning opportunities to strengthen your own skills
• Communicate and collaborate with others to meet the needs of patrons and coworkers
• Serve as a liaison to district departments or other branches and contribute to projects
• Support or deliver programs and events, such as Storytime or patron workshops

Community Engagement

• Set expectations for library use with empathy
• Listen to patron feedback and share insights with supervisors
• Reflect the library's mission in every interaction

Qualifications

• Required: Two years of experience providing library services, including reference and advisory support
• Preferred: Working with children or teens