Sr. Learning Specialist - Commercial Bank

This is a virtual, work-from-home role for candidates living within 50 miles driving distance of a Capital One hub in Charlotte, NC (28203), Plano, TX (75024), Richmond, VA (23238), or McLean, VA (22102). You will design, develop, and scale a modern, digital-first curriculum for Commercial teams, consulting directly with commercial leaders to translate business priorities into high-impact, blended learning solutions that drive measurable performance. As a thought partner, you will drive the learning program’s direction and bring big-picture innovation—including practical AI tools—to elevate how commercial teams acquire, practice, and apply skills on the job. You will also serve as a continuous improvement driver within the L&D team, refining workflows and pioneering best practices that foster stronger alignment and collaborative partnerships across the organization.

Responsibilities

• Design, develop, and deliver engaging learning solutions and tools from ideation to evaluation
• Manage projects independently from ideation to completion with minimal supervision, setting goals aligned with department objectives
• Apply adult learning principles to create effective learning experiences
• Conduct stakeholder, subject matter expert, and learner interviews to identify performance gaps and determine the right learning solution
• Create curriculum roadmaps and menus, recommending the optimal blend and supporting rationale
• Determine evaluation strategies and create strong, behaviorally based assessments to measure learning outcomes and impact
• Translate organizational challenges into learning solutions aligned with business objectives
• Develop rich media, video, gamification, and immersive scenario-based learning using rapid development tools (Captivate, Storyline, Camtasia)
• Leverage creative solutions like gamification, storytelling, simulations, digital roleplays, and scenario-based immersive learning to enhance the learner experience
• Apply skills in adaptive learning, experience-first learning, and skill-based design
• Design, develop, and deliver end-to-end learning solutions including measurable objectives, participant materials, and experiential scenarios while maintaining instructional integrity
• Develop engaging, creative online learning solutions that maintain instructional validity
• Represent learning in broader project efforts, ensuring early focus on implementation needs for effective delivery aligned with project timelines
• Engage team members to enable clarity of goals; conduct ongoing reviews to ensure outcomes stay on track
• Create strong behaviorally based assessments and evaluation methods
• Provide strong performance and learning consulting to senior leaders
• Communicate exceptionally—verbal, technical writing, and professional communication with a strong customer service orientation
• Make decisions by identifying issues, diagnosing problems, generating alternative solutions, and analyzing opportunities and risks
• Set and achieve challenging individual goals that support department and business goals
• Take responsibility for projects and follow through to completion with minimal direct supervision
• Use multiple rapid development content tools (Captivate, Articulate Storyline, Camtasia, etc.) to create online courseware
• Innovate with AI, moving from manual processes to build engaging experiences
• Work with Photoshop, Acrobat, Articulate 360, Snag It, Camtasia

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience designing, developing, and delivering learning solutions for digital, virtual, and classroom settings
• At least 2 years of experience applying instructional design methodology (ADDIE, SAM, or AGILE)
• At least 2 years of experience with instructional design applications (Articulate 360, Snag It, Camtasia)
• At least 1 year of experience using Generative AI (Gemini, Claude)

Preferred Qualifications

• Bachelor’s Degree or Military experience
• 3+ years of experience designing, developing, and delivering learning solutions for digital, virtual, and classroom settings
• 3+ years of experience using Adobe Creative Suite applications (Design, Illustrator, Photoshop, Acrobat) and Articulate 360, Snag It, Camtasia
• 2+ years of experience using Generative AI (Gemini, Claude)

Work from Home Technology Requirements

• A secure home office environment free from background noise and distractions
• A reliable private internet connection (not cellular data or hotspot)
• A private, password-protected network where you have ownership or line of sight to every device
• Internet service provided by cable or fiber ISP; hotspots and satellite services are prohibited
• ISP download speeds on VPN of at least 5 Mbps (10+ Mbps preferred)
• Both hardwired and WiFi connections acceptable if speed and security requirements are met
• Capital One reserves the right to request proof of internet provider, speed, and service package
• Requirements subject to change with 60 days’ notice as new systems and technology are delivered

Work from Home Living Requirements

Candidates must live within approximately 50 miles of one of the hub locations (ZIP codes 23238, 28203, 22102, or 75024) and be comfortable coming in person whenever required with no less than 24 hours’ notice.

Pay

Full-time annual salary ranges for the Sr. Learning Associate title by location:

• Charlotte, NC: $80,800 – $92,200
• McLean, VA: $88,800 – $101,300
• Plano, TX: $80,800 – $92,200
• Richmond, VA: $80,800 – $92,200

Candidates hired to work in other locations will be subject to the pay range associated with that location. The actual annualized salary offered will be reflected in the candidate’s offer letter. This role is also eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI), discretionary or non-discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits supporting total well-being. Eligibility varies based on full- or part-time status, exempt or non-exempt status, and management level. Details are available on the Capital One Careers website.