Sr. Learning Specialist - Commercial Bank

About the role

We are seeking a proven Learning & Development team member to design, develop, and scale a modern, digital-first curriculum for our Commercial teams. In this role, you will consult directly with commercial leaders to translate business priorities into high-impact, blended learning solutions that drive measurable team performance. As a key thought partner to the business, you will drive the learning program's direction and bring big-picture innovation—including practical AI tools—to elevate how our commercial teams acquire, practice, and apply skills on the job. Additionally, you will serve as a continuous improvement driver and leader within our own team, refining workflows and pioneering best practices that foster stronger alignment and collaborative partnerships with other L&D teams across the organization. This is a virtual role; you must be within 50 miles driving distance from one of our Capital One hubs in Charlotte, NC, Plano, TX, Richmond, VA, or McLean, VA.

Responsibilities

• Design, develop, and deliver engaging learning solutions and tools, from ideation to evaluation
• Strong project management skills with the ability to independently manage projects from ideation to completion with minimal supervision, setting goals that align with department objectives
• Solid understanding and proven application of adult learning principles
• Conduct stakeholder, subject matter expert, and learner interviews to identify performance gaps, and determine the right learning solution
• Create curriculum roadmaps and menus and recommend the optimal blend and supporting rationale
• Determine evaluation strategies and create strong, behaviorally based assessments to measure learning outcomes and impact
• Understand business objectives and proactively translate organizational challenges into learning solutions
• Advanced proficiency in rapid development tools (Captivate, Storyline, Camtasia) to storyboard and develop rich media, video, gamification, and immersive scenario-based learning
• Leverage creative solutions like gamification, storytelling, and rich media (simulations, digital roleplays, scenario-based immersive learning) to think beyond standard practices to enhance the learner experience
• Skills in adaptive learning, experience-first learning, skill-based designer
• Design, develop, and deliver engaging, end-to-end learning solutions, including measurable objectives, participant materials, and experiential scenarios, while maintaining instructional integrity
• Develop online learning solutions which are engaging and creative, while still maintaining the instructional integrity and validity of the solution
• Represent learning in broader project efforts, ensuring an early focus on the implementation needs to ensure effective delivery in alignment with project timeline goals
• Engage with team members to enable clarity of goal; conduct on-going reviews to ensure outcome on track to meet needs
• Create strong behaviorally based assessments and evaluation methods
• Strong performance and learning consulting to senior leader
• Exceptional verbal, technical writing, and professional communication skills with a strong customer service orientation
• Ability to make decisions by identifying issues, diagnosing problems, generating alternative solutions and analyzing opportunities and risks
• Ability to set and achieve challenging individual goals that support department and business goals
• Ability to take responsibility for projects and follow-through to completion with minimal need for direct supervision
• Advanced use of multiple rapid development content tools (Captivate, Articulate Storyline, Camtasia, etc.) to create online courseware
• Exceptional professional communication and technical writing skills and strong customer service orientation
• Be an AI innovator moving from manual processes/creation to build engaging experiences
• Photoshop, Acrobat, Articulate 360, Snag It, Camtasia

Basic qualifications

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience designing, developing, and delivering learning solutions for digital, virtual and classroom settings
• At least 2 years experience applying instructional design methodology (ADDIE or SAM or AGILE)
• At least 2 years experience with Instructional Design applications (Articulate 360, Snag It, and Camtasia)
• At least 1 year experience using Generative AI (Gemini, Claude)

Preferred qualifications

• Bachelor's Degree or Military experience
• 3+ years of experience designing, developing, and delivering learning solutions for digital, virtual and classroom settings
• 3+ years of experience using Adobe Creative Suite applications in Design, Illustrator, Photoshop, Acrobat, Articulate 360, Snag It, and Camtasia
• 2+ years experience using Generative AI (Gemini, Claude)

Work from home technology requirements

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or fiber Internet Service Providers (ISP); hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5 Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
• Capital One reserves the right to request proof of internet provider, speed and service package from the associate
• Requirements are subject to change, as new systems and technology are delivered
• Capital One reserves the right to modify internet service requirements with sixty (60) days notice
• Internet Service Provider specs can change by provider and location within the US
• If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience

Work from home living requirements

Candidates must live within approximately 50 miles of one of the hub locations based in 23238, 28