Sr. Learning Specialist - Commercial Bank

About the role

We are seeking a proven Learning & Development team member to design, develop, and scale a modern, digital-first curriculum for our Commercial teams. In this role, you will consult directly with commercial leaders to translate business priorities into high-impact, blended learning solutions that drive measurable team performance. As a key thought partner to the business, you will drive the learning program's direction and bring big-picture innovation—including practical AI tools—to elevate how our commercial teams acquire, practice, and apply skills on the job. Additionally, you will serve as a continuous improvement driver and leader within our own team, refining workflows and pioneering best practices that foster stronger alignment and collaborative partnerships with other L&D teams across the organization. This is a virtual role; you must be within 50 miles driving distance from one of our Capital One hubs in Charlotte, NC, Plano, TX, Richmond, VA, or McLean, VA.

Responsibilities

• Design, develop, and deliver engaging learning solutions and tools from ideation to evaluation, including measurable objectives, participant materials, and experiential scenarios while maintaining instructional integrity
• Manage projects independently from ideation to completion with minimal supervision, setting goals aligned with department objectives
• Apply adult learning principles to create curriculum roadmaps and menus, recommending the optimal blend and supporting rationale
• Conduct stakeholder, subject matter expert, and learner interviews to identify performance gaps and determine the right learning solution
• Determine evaluation strategies and create strong, behaviorally based assessments to measure learning outcomes and impact
• Translate organizational challenges into learning solutions by understanding business objectives
• Storyboard and develop rich media, video, gamification, and immersive scenario-based learning using rapid development tools (Captivate, Storyline, Camtasia, Articulate 360)
• Leverage creative solutions such as gamification, storytelling, simulations, digital roleplays, and scenario-based immersive learning to enhance the learner experience
• Apply adaptive learning, experience-first learning, and skill-based design approaches
• Represent learning in broader project efforts, ensuring early focus on implementation needs for effective delivery aligned with project timelines
• Engage team members to enable goal clarity and conduct ongoing reviews to ensure outcomes stay on track
• Provide strong performance and learning consulting to senior leaders
• Communicate with exceptional verbal, technical writing, and professional communication skills with a strong customer service orientation