Sr. Lead Product Manager - Zelle Commerce

Visionary and Strategist

Buys the right cross-functional team to obtain a common understanding of customer pain points, empathy and excitement for solving customer issues and driving product revenue.

Customer Passion and Advocacy

Bridges the customer viewpoint to the product design process with a demonstrated competency to actively listen to customer feedback across all touchpoints and channels; to routinely leverage this feedback into insights; and to build products and services that delight and inspire.

Creative Problem Solver

Works closely with marketing, research, analytics, design and development partners, uses technical savvy and customer insights to develop real world solutions working in a highly collaborative environment. Uses insights about the market and industry to drive development of value-added solutions for customers.

Commitment to Risk Management

Oversees the integration of strong risk and security controls. Ensures compliance to laws and regulations.

Technical Understanding

Able and adept at working directly with the technologists to deliver market solutions. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.

Area of Specialty

Defines and executes the product strategy for Zelle as a payment method in eCommerce, delivering differentiated experiences for merchants, financial institutions, and consumers.

• Partner with merchants, financial institutions, payment service providers (PSPs), gateways, and strategic advisors to shape product direction and validate market opportunities.
• Lead product discovery by translating customer insights, market trends, and competitive intelligence into innovative payment experiences and product requirements.
• Define merchant and consumer payment experiences that optimize conversion, trust, operational efficiency, and customer satisfaction across digital commerce channels.
• Collaborate with Engineering, Design, Risk, Fraud, Legal, Compliance, Marketing, and Operations to deliver scalable, secure, and customer-centric commerce payment solutions.
• Leverage deep expertise in payment authorization, clearing, settlement, reconciliation, disputes, and merchant operations to design solutions that integrate seamlessly into modern commerce ecosystems.
• Own the end-to-end product lifecycle from concept and business case through requirements, pilot execution, commercialization, and General Availability.
• Define success metrics and monitor product performance, including merchant adoption, transaction conversion, payment success rates, operational efficiency, customer satisfaction, and business growth.

Minimum Qualifications

• Typically 9+ years of product management experience in payments, fintech, commerce, or related industries.
• Proven experience taking products from idea to launch.
• Deep understanding of payment processing, including: authorization, clearing and settlement, dispute and chargeback management, and merchant and consumer payment experiences.
• Experience influencing and leading cross-functional teams without direct authority.
• Ability to thrive in ambiguous environments and create clarity for teams and stakeholders.

Preferred Qualifications

• Experience at organizations such as PayPal, Stripe, Adyen, Block/Square, Shopify, Amazon Payments, Visa, Mastercard, or similar commerce/payment platforms.
• Experience building merchant-facing or commerce-enablement products.
• Familiarity with digital wallets, embedded payments, alternative payment methods, real-time payments, or emerging commerce experiences.
• Experience launching pilot programs and scaling products to General Availability.