Principal Product Manager, US

This role

Repairers are the demand engine of the Partly network—and this role owns their entire experience on it. That experience spans a lot of ground. Today, repairers navigate fragmented tools, manual processes, and disconnected workflows across estimating, procurement, and invoice reconciliation. They're under constant time pressure, often aren't highly technical, and operate within rules defined by the insurers funding the work.

• Define and evolve the product vision, strategy, and roadmap aligned with company priorities.
• Continuously evaluate and improve product-market fit across global markets, from enterprise fleet operators to independent repair shops.
• Own key product and PLG metrics, using them to guide every decision.
• Lead go-to-market alignment, including packaging, positioning, and rollout strategy.
• Serve as the single accountable owner for successes, failures, and everything in between.

What you'll own

• End-to-End Repairer Experience
  • Own the complete repair workflow across every repairer persona—estimators, parts managers, and accounting teams—and every Partly surface, including the Repair App, Mobile App, and future interfaces.
  • Key metrics: NPS, time-to-value, time spent per repair order, task completion rate.
• Repairer-Side Automation
  • Define the product strategy for progressively automating estimating, procurement, and reconciliation through AI-powered recommendations, agent-driven actions, and intelligent defaults.
  • Key metrics: Automation rate by workflow stage, manual touchpoints per order, operational time saved per repair order.
• Product-Led Growth
  • Own onboarding, activation, and ongoing engagement as product design problems.
  • Build incentive systems that encourage repairers to bring their preferred suppliers onto the network.
  • Key metrics: Activation rate, weekly active repairers, repair orders per active repairer, repairer-driven supplier adoption.
• Integration Experience
  • Own the quality and consistency of Partly's integrations with Body Shop Management Systems, estimating platforms, and other repair shop tools.
  • A poor integration experience is a poor Partly experience.
  • Key metrics: Integration reliability, cross-system task completion rate, reported repairer friction.
• Intelligence, Reporting & Auditability
  • Own dashboards, operational reporting, and audit trails that help repairers make better decisions and demonstrate compliance to insurers.
  • Key metrics: Dashboard adoption, audit trail completeness, insurer acceptance rate.

What you'll do

• Own your product, end-to-end.
• Spent time with repairers every week through customer calls, site visits, and product usage sessions.
• Build and ship, not just specify.
• Prototype new ideas yourself using AI-assisted development and LLM-powered tools.
• Lead in the human loop.
• Lead in the agent loop.
• Raise the bar.

What you bring

• Deep customer obsession with a proven habit of spending time with users in their real work environment—and using those insights to shape product direction.
• Craft-level commitment to UX. The bar is software that feels effortless for busy, non-technical users working through complex, high-stakes workflows.
• 5+ years owning complex B2B software products end-to-end, with accountability for outcomes—not just delivery.
• Experience in multi-persona or operational workflows is preferred.
• Strong PLG instincts, treating onboarding, activation, and retention as product design challenges with personal ownership of adoption outcomes.
• Experience building API-first or integration-heavy products, with strong intuition for where cross-system friction quietly destroys customer value.
• Experience with AI-assisted or agentic workflow automation, particularly where automation earns trust over time rather than replacing humans all at once.
• Experience in automotive, insurance, repair, or similarly operational industries involving supply chain, parts, or job management.
• Experience with marketplace or network-effect businesses from the demand side.
• Experience partnering closely with Customer Success and understanding where product ownership ends and CS begins.
• Experience designing for mobile-first or field-based users working under significant time pressure.
• Founder experience or experience as an early employee at a startup that scaled significantly.
• Experience killing—or fundamentally changing—a product or feature you strongly believed in, and can clearly explain why.

How you'll think and operate

• Think like this: "I visited two repair shops this week. Here's what I saw, here's what changed, and here's what I'm doing differently because of it."
• "I built a prototype of the new onboarding flow this afternoon. Four repairers have already tested it. Here's what I learned."
• "Here's what the data says. Here's what I think it means. Here's what I'm changing—and here's how I'll know if I'm wrong."
• "I own the repairer experience. If it's broken, that's on me. Let me show you exactly what broke and how I'm fixing it."
• Speed, ownership, and judgment are the baseline.

Equal Opportunity

Partly is an Equal Opportunity Employer. All employment decisions at Partly are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Partly provides reasonable accommodations for qualified individuals with disabilities throughout the application and employment process.