Principal Product Manager - Zelle Platform

About the role

The Principal Product Manager leads the development and management of a group of products aligned with a customer segment and/or product solution. They build, align, and motivate a cross-functional team to develop a common understanding of the customer's pain points and the passion to solve issues and develop innovative solutions that delight customers.

Responsibilities

• Builds internal and external coalitions and alignment on product strategy and execution.
• Influences cross-functional teams, executives and customer leadership with strong vision, strategy, and product execution.
• Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction.
• Leverages feedback into insights; builds products and services that delight and inspire.
• Drives outcomes by working closely with marketing, sales, analytics, design and development partners to drive strong go-to-market strategies to attain product revenue and client adoption targets.
• Owns internal financial targets and customer net promoter and satisfaction goals.
• Oversees the integration of strong risk and security controls ensuring compliance to laws and regulations.
• Able and adept at working directly with technologists to deliver. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.
• Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

Requirements

Candidates must independently possess the eligibility to work in the United States at the date of hire. This position is ineligible for employment visa sponsorship.

Product Management Focus

The Principal Product Manager will lead the core event data domain and messaging framework for the Zelle® Platform. They must have the product management skillset and technical acumen necessary to become the subject matter expert in Zelle® Platform technology.

Minimum Qualifications

• Education and/or experience typically obtained through completion of a bachelor’s degree, typically 12 or more years of related work experience.
• Demonstrated experience in design thinking and agile development process and methodology.
• Demonstrated cross functional collaboration experience.
• Proven experience in and passion for building and delivering great products.
• Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets.
• Demonstrated experience driving alignment at the executive and client leadership level.
• Excellent listening and execution skills.

Preferred Qualifications

• Master’s degree.
• Certifications in design thinking and/or agile.
• 3+ years of experience with at scale payment processing, data platforms, or event processing systems used by financial institutions or enterprise customers.
• Deep understanding of event-driven architecture patterns (event sourcing, pub/sub, CQRS) and modern messaging infrastructure (Kafka, Pulsar, RabbitMQ, or equivalent).
• Experience owning high-throughput, low-latency platform capabilities in production environments, processing millions of transactions per day, with direct accountability for availability and performance SLAs.
• Experience defining and shipping developer-facing platform products—APIs, Webhooks, and SDKs—with a strong instinct for internal and external developer experience.
• Fluency in payments network concepts including authorization, clearing and settlement, message formatting standards and operational payment processing rails (card, ACH, RTP, wire, stablecoin & blockchain technology, etc.).
• Experience navigating platform governance in regulated environments, including schema versioning, event schema registries, audit requirements, and data residency constraints.
• Experience systems thinking, with the ability to consider end-to-end blast radius reduction when changing shared platform components.
• Experience defining and driving a product roadmap that delivers platform resiliency and scalability at increasing scale, while keeping technical debt to a minimum.
• Experience defining and tracking platform-level success metrics and translating them into actionable product priorities.
• Experience with Service-Oriented Architecture (SOA), microservices and large platform migrations from on-premises to cloud services environments.
• Experience identifying and productizing AI/ML applications within platform infrastructure—such as anomaly detection on event streams, intelligent routing or retry logic, and predictive alerting—with the ability to partner with data science and ML engineering teams to define feature requirements, evaluate model efficacy, and govern AI-driven decisioning within a regulated environment.

Pay

The base pay scale for this position in Phoenix, AZ is $173,000 - $230,000. In New York, NY/ San Francisco, CA, the base pay scale is $207,000 - $242,000. Additionally, candidates are eligible for a discretionary incentive plan and benefits.