Sr. Lead Product Manager

About the role

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to foster collaboration.

This position is ineligible for employment Visa sponsorship.

Responsibilities

• Visionary and Strategist: Build and align a cross-functional team to understand customer pain points, foster empathy, and drive product revenue. Articulate product strategy and vision across the enterprise for multiple products.
• Customer Passion and Advocacy: Bring the customer viewpoint into product design by actively listening to feedback, leveraging insights, and building products that delight and inspire.
• Creative Problem Solver: Collaborate with marketing, research, analytics, design, and development teams to develop real-world solutions using technical savvy and market insights. Drive value-added solutions informed by industry trends.
• Commitment to Risk Management: Oversee the integration of strong risk and security controls, ensuring compliance with laws and regulations.
• Technical Understanding: Work directly with technologists to deliver market solutions. Define requirements, groom user stories, motivate technical teams, and partner closely with technology.

Requirements

• Bachelor’s degree or equivalent experience.
• Typically, 9+ years of progressive related work experience OR a post-secondary degree with at least 4 years of related work experience.
• Demonstrated experience in design thinking and agile development processes.
• Proven leadership and cross-functional collaboration experience.
• Passion for building and delivering great products.
• Experience setting product strategy, roadmaps, and meeting revenue targets.
• Excellent listening and execution skills.
• Background and drug screen.

Additional Requirements (For Developer Portal & Tools)

• Documentation Quality & Governance: Own clarity, consistency, and compliance across all developer-facing content by defining editorial standards, coordinating cross-functional reviews, and maintaining a unified documentation strategy.
• Developer Experience & Platform Ownership: Lead the evolution of the documentation platform, manage vendor relationships, and incorporate developer-focused features while staying current with API/SDK ecosystem trends.
• Developer Tools & Productivity Enablement: Integrate modern tooling into the docs portal, collaborate with engineering and DevRel to streamline the developer journey, and define metrics to improve onboarding, adoption, and satisfaction.

Preferred Qualifications

• Master’s degree.
• Certifications in design thinking and/or agile.
• Prior experience in payments, financial services, or a similar regulated industry.
• People management experience.

Physical Requirements

• Work is primarily sedentary in a collaborative office environment, requiring extensive computer use and sitting for extended periods.
• Occasional standing, walking, kneeling, and reaching may be required.
• Must be able to lift up to 10 pounds occasionally.
• Requires visual acuity and dexterity to operate office equipment, including computers.
• Must be able to communicate with internal and external customers.
• Ability to perform essential functions with or without reasonable accommodation.

Pay

Base pay scale for this position:

• Phoenix, AZ / Chicago, IL / Washington, DC: $150,000 - $200,000 USD per year.
• New York, NY / San Francisco, CA: $180,000 - $240,000 USD per year.

Candidates are also eligible for a discretionary incentive plan and benefits. Pay is subject to change and depends on factors such as job scope, market rates, geographic location, education, experience, training, and specialized skills.

Benefits

• Healthcare Coverage: Competitive medical (PPO/HDHP), dental, and vision plans, plus company contributions to Health Savings Accounts (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health, and dependent care expenses.
• 401(k) Retirement Plan: 100% company safe harbor match on the first 6% deferral immediately upon eligibility.
• Paid Time Off: Flexible Time Off for exempt (salaried) employees, generous PTO for non-exempt (hourly) employees, 11 paid company holidays, and a paid volunteer day.
• Paid Parental Leave: 12 weeks of paid parental leave.
• Maven Family Planning: Support through parenting journeys, including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.