Sr. Laserfiche Platform Engineer/Admin.

Hybrid contract role based in Austin, TX (within 50 mi). Two days per week onsite and three days remote, subject to agency policies and supervisor approval.

Job Description

The contractor will provide professional engineering services to upgrade and modernize THECB's Laserfiche Enterprise Content Management (ECM) platform, including server infrastructure, application software, and supporting components. Responsibilities include assessing the existing environment, developing an upgrade and migration strategy, and planning, installing, configuring, and validating upgrades to Laserfiche servers, repositories, web components, workflow services, and associated modules.

Key duties involve upgrading and optimizing underlying infrastructure (operating systems, application servers, databases, storage, and supporting services), configuring and testing secure access for internal staff, business partners, and external users, and ensuring compliance with organizational security standards.

The role also requires reviewing, remediating, and revalidating existing Laserfiche workflows, business processes, and automated document routing functions; modifying and enhancing custom scripts, forms, templates, metadata structures, repository configurations, and integrations as needed.

Additional responsibilities include implementing workflow automation improvements, supporting integration with enterprise systems (identity management, authentication services, email systems, line‑of‑business applications), conducting system testing, performance validation, user acceptance support, and issue resolution.

The contractor will develop technical documentation, configuration records, and operational procedures, provide knowledge transfer and guidance to internal support teams, and support production deployment, post‑upgrade stabilization, troubleshooting, and optimization.

This senior‑level position performs advanced computer systems architecture, design, and analysis within THECB's Information Technology Services division, works in a cross‑functional team, and reports to the Director of Technology Operations and Support (TOS).

Requirements

• 8 years senior‑level experience administering, implementing, or supporting document management, records management, and workflow automation platforms.
• 8 years experience supporting both internal and external user access requirements.
• 5 years experience building, developing, and troubleshooting workflow automations.
• 5 years strong problem‑solving, troubleshooting, and analytical skills.
• 5 years ability to maintain a high level of professionalism and customer satisfaction.
• 5 years experience planning and executing Laserfiche server and application upgrades.
• 5 years strong knowledge of Microsoft Windows Server environments and IIS.
• 3 years experience with Microsoft SQL Server administration, maintenance, and troubleshooting.

Schedule

Hybrid schedule: 2 days per week onsite in Austin, TX and 3 days per week remote, subject to modification or discontinuation at the client’s discretion.