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Jobs · Analyst · Massachusetts

Sr. Laboratory Testing Clerk - Referrals

Labcorp · Holyoke, MA · 2 mo ago
Analyst$20.75–$24.75/hrFull-time

Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies, and health systems make confident decisions and improve outcomes. Through unparalleled science, data, technology, and a vast laboratory network, we advance diagnostics, accelerate innovation, and address critical health challenges. We leverage advanced technologies, intelligent digital solutions, and data-driven innovation to enhance operations and deliver greater value to customers and patients.

About the role

Labcorp is seeking a Senior Reference Test Clerk to join our team in Holyoke, MA. This role acts as a liaison between reference testing labs, clients, and patients, ensuring smooth communication and resolving complex issues.

Responsibilities

  • Resolve internal and external customer requests via calls, instant messenger, and email communications.
  • Communicate with customers in a respectful and professional manner.
  • Work in multiple databases to research complex issues and questions.
  • Provide customer education and information as needed.
  • Review test forms for accuracy and report any discrepancies.
  • Transcribe reports from reference labs into Labcorp systems.
  • Utilize various logistics providers to ship specimens to multiple locations around the country.
  • Prepare and triage specimens for analysis.
  • Accurately identify and label specimens.
  • Prepare and store excess specimen samples.

Requirements

  • High School Diploma or equivalent.
  • Comfortability with handling biological specimens.
  • Ability to accurately identify specimens.
  • Basic computer knowledge and data entry skills.
  • Ability to work independently and within a team environment.
  • High level of attention to detail with the ability to prioritize and multitask.
  • Ability to work in a fast-paced production environment and meet established turn-around times.
  • Strong communication skills, both written and verbal.
  • Ability to handle the physical requirements of the position.
  • Able to pass a standardized color blindness test.
  • Flexibility to work overtime or other shifts depending on business needs.

Preferred Qualifications

  • 3 months or more of specimen processing experience.
  • 3 months or more of medical or laboratory experience.

Schedule

Monday - Friday and rotating weekends (4am-12:30pm).

Pay

$20.75-$24.75/hr. + Shift Differential. All job offers will be based on a candidate’s skills, prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including:

  • Medical, Dental, and Vision coverage.
  • Life, STD/LTD insurance.
  • 401(k) plan.
  • Paid Time Off (PTO) or Flexible Time Off (FTO).
  • Tuition Reimbursement.
  • Employee Stock Purchase Plan.

Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are eligible to participate in the 401(k) Plan only. Employees on a 7 on/7 off schedule receive all benefits except PTO or FTO.

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