Sr IT Systems Engineer (macOS and iOS Management)

This position is a hybrid work arrangement that combines in-office engagement at our corporate office in Jacksonville, FL. Days and times are determined based on the requirements of the business. Ideal candidates live within 50 miles of Jacksonville, FL and are open to relocation. A technical review will be part of the interview process.

About the Role

IT Systems Engineers are responsible for monitoring, installation, configuration, administration, troubleshooting, and maintenance of technology solutions. They provide technical support and perform scripting/programming to ensure stable and efficient operation of technology solutions.

Responsibilities

• Performs installation, monitoring, testing, configuration, migration, maintenance, and troubleshooting of assigned technology
• Manages system/application environment and ongoing operations
• Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards
• Researches, designs, implements, and tests technology solutions
• Proactively monitors and reports performance and utilization of assigned technologies
• Troubleshoots software and/or hardware issues/failures
• Resolves alerts and performs remediation activities
• Manages problem or escalated tickets and tasks and out-of-cycle requests from systems/software owners
• Collects and presents data for reporting and planning
• Assists with developing tactical strategies, processes, and procedures related to systems/application administration
• Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors
• Collaborates with IT and business area partners on work groups and initiatives
• Determines best course of action for meeting business needs
• May provide input into infrastructure architecture designs
• Writes programming/scripting
• May participate in Disaster Recovery planning and exercises
• Ensures execution and alignment to architectural standards and blueprints
• May contribute input to infrastructure architecture
• Performs on-call activities as needed for the environment and technologies
• Evaluates current procedures and processes for accomplishing department objectives and continuously develops and implements improved practices
• Responsible for proper escalation, communications, and management of production system problems
• Contacts vendors for problem and incident resolution

Requirements

• 5 years managing and supporting Apple macOS, iOS, and iPadOS devices in an enterprise environment
• Prior experience working in healthcare, health insurance, or financial environments as it relates to HIPAA, PCI, SOC2, HITRUST, and CMS Compliance
• Bachelor's degree in an IT-related field or equivalent work experience
• Extensive working knowledge of multiple technologies and their interfaces and integration
• Competent working in one or more environments highly integrated with an operating system
• Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations
• High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy
• Ability to manage tasks independently and take ownership of responsibilities
• Ability to learn from mistakes and apply constructive feedback to improve performance
• Ability to communicate technical information clearly and articulately
• Ability to adapt to a rapidly changing environment

Preferred Qualifications

• JAMF Certified Administrator or higher-level JAMF certification
• Advanced working knowledge and experience managing JAMF Pro, including policies, configuration profiles, smart groups, patch management, extension attributes, and API/scripted automation
• Advanced experience with Apple Business Manager, Automated Device Enrollment (ADE), and Apple's Volume Purchase Program (VPP)
• Advanced experience with macOS imaging, packaging (PKG/DMG), Jamf Composer, and scripted software deployment
• Design and administration of zero-touch deployment and MDM enrollment workflows for Mac, iOS, and iPadOS devices
• Experience implementing Declarative Device Management (DDM) alongside traditional MDM payloads
• Strong knowledge of macOS security and compliance baselines (FileVault, Gatekeeper, System Integrity Protection, CIS benchmarks)
• Experience integrating Apple devices with identity/SSO providers such as Okta or Microsoft Entra ID, including Platform SSO
• Experience with patch and software deployment automation using AutoPkg, Installomator, or Munki
• Experience deploying and maintaining endpoint security/EDR agents on macOS
• Experience with Apple Configurator for supervised device workflows
• Multiple site support
• Confidence supporting 10,000-plus user site/sites
• Working knowledge of Active Directory and LDAP as they relate to device binding and authentication integration
• Installation, management, and administration of SSL Certificates leveraging JAMF Pro as well as external enterprise tools
• Working knowledge of SSL/TLS protocols, standards, and methodologies
• Working knowledge of networking fundamentals as they relate to endpoint deployment, including VPN, 802.1x, proxy, and DNS/DHCP for zero-touch enrollment
• Strong PowerShell and Bash/shell scripting experience, including JAMF API scripting for automation
• Strong knowledge of Apple device implementation and management in a clinic environment

Physical Demands

Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

Benefits

As a Florida Blue employee, you will have access to:

• Medical, dental, vision, life, and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan including employer match
• Paid time off, volunteer time off, 10 holidays, and 2 well-being days
• Additional voluntary benefits and a comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time, and seasonal employees may differ.

Pay

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay-for-performance considerations for base pay increases.

Typical Annualized Offer/Hiring Range: $100,400 - $125,500

Annualized Salary Range: $100,400 - $163,200

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.