Sr. IT Support Specialist

Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. The company unifies portfolio, market, and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software, data, and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, Singapore, and São Paulo.

About the Role

We are seeking an experienced IT Support Specialist to join our IT Team. This position requires familiarity with Mac, some experience with Windows PCs, and a passion for technology in a primarily Apple-based corporate environment. The ideal candidate thrives in problem-solving, provides exceptional support in a fast-paced office setting, and consistently seeks optimal solutions for IT issues.

Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship and must be authorized to begin work on their first day of employment.

Responsibilities

• Provide on-site, hands-on support for employees while maintaining the reliability and efficiency of core IT infrastructure.
• Act as an escalation point for advanced technical issues, resolving complex problems across Mac and Windows environments with minimal supervision.
• Configure, manage, and optimize SaaS and cloud-based platforms (e.g., Google Workspace, Okta, Zoom, Slack) to support enterprise operations and improve user experience.
• Develop, maintain, and evolve internal IT documentation, runbooks, and best practices to standardize processes across the global IT organization.
• Mentor junior team members, offering guidance and knowledge transfer in areas such as system administration, platform configuration, and support workflows.
• Collaborate with global IT counterparts to ensure alignment on international support practices, security requirements, and stakeholder priorities.

Requirements

• 4+ years of experience in a corporate IT environment, with increasing levels of autonomy and technical ownership.
• Proficiency in administering and troubleshooting SaaS platforms including Google Workspace, Okta, Slack, and Zoom. Experience with Jira administration is a plus.
• Comfort working with MDM solutions (Jamf preferred) and managing endpoint security tools and compliance workflows.
• Strong troubleshooting skills across macOS and Windows, with the ability to independently resolve complex hardware and software issues.
• Experience supporting networks and connected devices, with familiarity in Ubiquiti or similar networking environments.
• Familiarity with the command line and basic scripting (e.g., Bash, Python, or similar) to automate tasks or improve support workflows.
• Understanding of enterprise IT security practices and compliance requirements, incorporating them into daily operations.
• Proactive, resourceful, and comfortable operating independently while contributing to the broader goals of a global IT team.

Pay

The current salary range for this role is $104,000 - $130,000 (base salary) for roles in Colorado, California, and New York. The range reflects base salary only and does not include bonus, equity, or benefits. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Benefits

In addition to base salary, this role includes bonus, equity, and benefits.

Values

• Act Like an Owner: Think and operate with intention, purpose, and care. Own outcomes.
• Build Together: Collaborate to unlock the best solutions. Deliver lasting value.
• Champion Our Clients: Exceed client expectations. Our clients’ success is our success.
• Drive Innovation: Be bold and unconstrained in problem solving. Transform the industry.
• Embrace Learning: Engage our community to broaden our perspective. Bring a growth mindset.

Addepar is proud to be an equal opportunity employer, committed to promoting a welcoming environment where inclusion and belonging are shared responsibilities. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds, and identities to drive innovative solutions. Individuals with disabilities are encouraged to request reasonable accommodations to participate in the job application or interview process.