Sr. IT Project Manager

About the role

VICTR is Vanderbilt’s virtual home for clinical and translational research. It supports the mission of transforming the way ideas and research discoveries make their way from origin to patient care. The All of Us Research Program’s Researcher Workbench Support, Education, and Training team provides technical and administrative support to researchers.

Responsibilities

• Coordinates and oversees all phases of the project.
• End-to-end management of support-and-training program operations, deliverables, timelines, and service quality for the All of Us Researcher Workbench support, training, and education team.
• Ensures timely completion of tasks in line with project objectives.
• Develops and maintains team workplans, schedules, and staffing coverage to meet support expectations (in coordination with the program director).
• Provides customers and leadership support through project management.
• Provides researcher-facing and stakeholder-facing support through implementation of structured intake, triage, and communications (email and webinars) and routinely briefs leadership/NIH stakeholders on status, trends, risks, and planned improvements.
• Develops, implements, and maintains team plans and SOPs for triaging technical and administrative support questions from researchers, including intake workflows via email and webinar-based support.
• Oversees creation, publication, and ongoing updates of online training guides and instructional content to enable researcher onboarding and self-service learning.
• Establishes escalation pathways and coordinates with engineering teams to escalate technical issues and drive collaborative solutioning through to resolution; tracks outcomes and ensures communication back to researchers/stakeholders.

Technical Capabilities

• Project Communications (Advanced)
• Project Coordination (Advanced)
• Project Issues Management (Advanced)
• Project Planning (Advanced)

Qualifications

• Bachelor’s Degree (or equivalent experience)
• 5 years of relevant experience