Sr. IT Project Manager

About The All Of Us Research Program

The All of Us Research Program, directed through the National Institutes of Health (NIH), is a nationwide effort to accelerate health research by building a large, diverse resource of health information from participants across the United States. It combines multiple data types-surveys, electronic health records, physical measurements, and genetic data - to support studies on how biology, environment, and lifestyle affect health. The program makes data available to approved researchers through the secure, cloud-based All of Us Researcher Workbench, which is hosted on Verily Workbench and provides tools for cohort discovery and analysis. Researchers access and analyze data in-platform rather than downloading raw participant-level data, helping protect participant privacy while enabling collaboration and reproducible research. The Workbench currently supports more than 23,000 registered researchers from across the world. This role falls within the All of Us Researcher Workbench Support, Education, and Training team that provides technical and administrative support to researchers using tools and data.

About The Department

The Vanderbilt Institute for Clinical & Translational Research (VICTR) is Vanderbilt's virtual home for clinical and translational research. Supported by Vanderbilt University Medical Center's Office of Research and the NIH-sponsored Clinical and Translational Service Award (CTSA), the mission of the institute is to transform the way ideas and research discoveries make their way from origin to patient care. VICTR functions to help researchers and clinicians do their jobs better by providing tools and support to improve the quality of research, publications, grant writing, and training for future doctors and researchers.

Job Summary

Responsible for leading activities of the project team independently. Identifies appropriate resources needed, and develops schedules to ensure time completion of project. Coordinates the activities of the team by becoming familiar with system scope and project objectives, as well as the role and function of each team member. Leads project teams. Coaches the development of other Project Managers. Implements complex large/multiple projects. Leads and manages the All of Us Research Program's Researcher Workbench Support and Training program, including direct supervision of some staff members. Provides similar support program leadership at a smaller scale for other biomedical research programs on an as needed basis. This position will work normal business hours Monday - Friday and offer the opportunity to work remotely.

Key Responsibilities

• Coordinates and oversees all phases of the project. Includes end-to-end management of support-and-training program operations, deliverables, timelines, and service quality for the All of Us Researcher Workbench support, training, and education team.
• Ensure timely completion of tasks in line with project objectives. Develops and maintains team workplans, schedules, and staffing coverage to meet support expectations (in coordination with the program director).
• Provide customers and leadership support through project management. Provides researcher-facing and stakeholder-facing support through implementation of structured intake, triage, and communications (email and webinars) and routinely briefs leadership/NIH stakeholders on status, trends, risks, and planned improvements.
• Develops, implements, and maintains team plans and SOPs for triaging technical and administrative support questions from researchers, including intake workflows via email and webinar-based support.
• Oversees creation, publication, and ongoing updates of online training guides and instructional content to enable researcher onboarding and self-service learning.
• Establishes escalation pathways and coordinates with engineering teams to ensure technical issues are properly routed and resolved.