Sr. IT Field Engineer

About the role

Ascend Technologies is seeking a Senior IT Field Engineer to provide hands-on technical support and infrastructure services across multiple client locations throughout the Chicago metro area. This is a client-facing, field-based position for an experienced IT professional who enjoys troubleshooting complex technical issues and working directly with customers. The Senior IT Field Engineer will independently support a variety of Microsoft, server, network, cloud, and end-user environments while serving as a trusted technical resource for our clients. The ideal candidate is a well-rounded IT infrastructure professional with strong troubleshooting skills who is comfortable working independently and moving between different client environments and technologies.

Responsibilities

• Provide onsite technical support and infrastructure services across multiple client locations throughout the Chicago metro area.
• Troubleshoot and resolve complex issues involving desktops, servers, networks, cloud services, and other IT infrastructure.
• Support Microsoft environments including Windows, Windows Server, Active Directory, Group Policy, Microsoft 365, and Azure.
• Troubleshoot network connectivity, TCP/IP, DNS, DHCP, routing, switching, wireless networks, firewalls, and VPNs.
• Perform server and hardware troubleshooting, including storage, RAID, virtualization, and physical infrastructure.
• Configure, support, and troubleshoot network equipment including firewalls, routers, switches, and wireless access points.
• Independently assess technical issues onsite, determine root cause, and implement or recommend appropriate solutions.
• Document technical environments, troubleshooting steps, processes, and completed work.
• Communicate effectively with client stakeholders and internal teams regarding technical issues, recommendations, and environment status.
• Participate in client meetings and serve as a trusted technical resource representing Ascend Technologies.

Required Qualifications

• 5+ years of hands-on experience in IT support, systems administration, field engineering, network engineering, or a similar technical role.
• Strong experience supporting Windows desktop and Windows Server environments.
• Hands-on experience with Active Directory, Group Policy, Microsoft 365, and related Microsoft technologies.
• Strong networking fundamentals, including TCP/IP, DNS, DHCP, routing, switching, and wireless networking.
• Experience troubleshooting and supporting firewalls, VPNs, switches, routers, and wireless access points.
• Experience troubleshooting server hardware, storage, virtualization, and network connectivity issues.
• Ability to independently troubleshoot complex technical problems and make sound decisions with minimal guidance or remote support.
• Strong client-facing communication skills with the ability to communicate effectively with both technical and non-technical stakeholders.
• Strong organization, documentation, time management, and follow-through.
• Ability and willingness to travel regularly between client locations throughout the Chicago metro area.

Preferred Experience

• Aruba networking, including Aruba switches, access points, Aruba Central, Instant On, or CLI
• Microsoft Azure
• VMware and/or Hyper-V
• IPSec VPN configuration
• SD-WAN technologies
• macOS support
• Physical network infrastructure, cabling, and cable tracing
• Experience working within an MSP or multi-client IT environment

Core Values

We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:

• Committed to Client Success: Our actions and our words always align with the best interest of the client.
• One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
• Integrity: We are unquestionably committed to doing the right thing even when it is hard.
• Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
• Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

Physical Demands

• Must be able to sit, stand, and bend for the duration of shift.
• The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and driving to the work site to meet with client(s).

Pay

$85,000

Benefits

• Health, dental, and vision insurance
• Retirement savings options
• Flexible time off (FTO)
• Professional development opportunities

This response is AI-generated, for reference only.