Sr IT Application Support Specialist

About the role

In the role of the Sr IT Application Support Specialist working in Milwaukee, WI you will be part of the Information Technology team and report to the Sr. Mgr of Apps Support. You will be responsible for internal and third-party delivered IT application support services within a business unit in a mixed cloud environment utilizing AWS, SAP RISE and Azure. This is an important role in our Platforms & Enterprise Technology organization and responsible for ensuring IT services delivered to our business are both efficient & effective. At Molson Coors, IT services are delivered through multiple managed service providers. These IT services support critical business operations and directly affect make-ship-sell beer processes, such that this role has significant responsibility in ensuring the services delivered from those outsourced providers operate without issue.

Responsibilities

• Oversight of third parties to ensure the effective running of IT applications in a business unit, including activities associated with the monitoring, analysis, and reporting of application service provider performance versus SLAs, ensuring consistent adherence to, and proper execution of, agreed policies and procedures by all parties.
• Address service delivery application outages, incidents and ensure proactive plans are in place to identify and fix root cause analysis findings, following agreed change control and release management processes.
• Coordinate with environment management in the patching and maintenance of the application portfolio under management.
• Educate and work closely with key regional IT and business stakeholders to understand their application support needs & activities as well as communication on critical application issues.
• Act as the key escalation point person for IT service delivery concerns from the business and IT management for a Business Unit.
• Accountable to ensure all business unit impacts are identified, discussed, and communicated to the appropriate leadership teams as part of the service delivery and reporting cycle.
• Shared responsibility for the process of management, monitoring and prioritizing business unit application enhancement requests, patches and upgrades.
• Work closely with project teams, application and service transition management to ensure that new services, applications, projects brought into the production environment are supportable and do not adversely impact the Business Unit's critical core processes and systems.

Requirements

• Bachelor’s degree in Information Technology OR equivalent experience.
• At least 6 years experience in IT.
• 2–4 years in application operations, development or delivery.
• 1–2 years in service delivery type roles.
• Experience supporting complex systems in an AWS Cloud environment.
• AWS cloud certification (preferred).
• Extensive experience managing outside service providers, plus application development and delivery technical skills.
• Persuasive and effective communication, both orally and in writing.
• Understanding of solution delivery processes with knowledge of the solution development lifecycle and typical problems associated with the implementation of information technology solutions (preferred).
• Experience with SAP and/or Application Management in the cloud (strongly preferred).

Benefits

• Flexible work programs that support work-life balance, including a hybrid work model of 4 days in the office.
• Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization.
• Ability to grow and develop your career centered around our First Choice Learning opportunities.
• Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, retirement plan options with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources.
• On-site Pub, access to brand clothing and swag, top events and, of course, free beer and beverages.

Pay

$96,600.00 – $126,700.00 (posting salary range) + 15% target short-term incentive + $23,000 on average spent on benefits per employee, including but not limited to health, dental, vision, retirement with above-market employer match, wellness incentives and EAP + paid time off (including holidays, vacation days and sick days). The posting range provided above for salary is what we, in good faith, believe we would pay for this role at the time of this posting. We ultimately pay based on a number of non-discriminatory factors that inform pay decisions including but not limited to the required work location, previous work experience, skill set and internal equity.