Sr IT App Analyst

About the role

The Sr IT Apps & Bus Partner is responsible for the development and management of business, organizational, and/or operational requirements as well as overseeing the design, development, and launching of business systems in support of core organization functions and business processes. This team member elicits, analyzes, validates, and documents business requirements and helps the project team identify the solution that meets the defined requirements. Solutions often include a systems development component but may also consist of process improvement or organizational change. They will often mentor analysts and associate analysts and contribute ideas and thoughts to IT Leadership. They also contribute to on-site end user services and support.

Responsibilities

• Lead the gathering of business needs for large-scale projects that will vary from medium to high levels of complexity
• Translate high-level business requirements into functional specifications
• Document detailed and concise descriptions of business and technical requirements
• Lead the design of solutions for large-scale projects through interactions with the business and technical staff
• Collaborate with both the business and IT staff in the planning, design, development, and deployment of new applications and enhancements to existing applications
• Conduct structured analysis of business process and data flows, using various modeling techniques, and assist in business process redesign when needed
• Develop business cases for proposed solutions and develop a full financial analysis
• Develop test scripts, test plans, and scenarios, and test solutions against business requirements
• Monitor development activities and assist IT Manager in controlling the execution of project plans to complete projects on schedule and on budget
• Provide presentations by preparing clear and well-organized material with the appropriate level of detail to facilitate departmental or inter-departmental communication
• Service ticket fulfillment, End user support, documentation, and training
• Technical troubleshooting and issue remediation for computer hardware, software, printers, mobile devices, audio/video presentation technology, various peripherals, and basic network equipment
• Designing, implementing, and maintaining IT operational processes & procedures, best practices, and customer service guidelines with a focus on continuous improvement
• Serving as a liaison between the business and IT teams
• Supporting executive management and on-site executive meetings
• Identifying repeated tasks as candidates for process automation and working across IT teams to implement

Qualifications

• Bachelor’s degree in Information Technology or a related field
• Minimum of five years of experience in an enterprise IT function, preferably in a manufacturing environment
• Strong business acumen and business process knowledge
• Able to demonstrate project management experience and skills
• Excellent interpersonal skills, customer service experience, ability to relate and communicate with individuals with diverse backgrounds
• Knowledge of IT processes including desktop support, application installation and maintenance, servers, storage, network & telecommunications, SDLC
• Excellent organizational skills, and ability to balance priorities
• Microsoft Office suite proficiency

Skills

• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Experience with project management tools and methodologies
• Ability to manage multiple projects simultaneously
• Knowledge of ITIL (IT Infrastructure Library)
• Experience with Agile methodologies

Benefits

• Flexible Work Schedules
• Paid Time Off
• Tuition Reimbursement
• Dress for Your Day policy
• Comprehensive Benefits Package
• Employee Discounts
• Textron's commitment to veterans

Pay

Details on pay structure not specified in the job posting.

Schedule

Full-time