Sr. IS Services Technician

About the role

Jordan's is seeking a Senior IS Services Technician to provide advanced technical support for employees across our company information systems. In this role, you'll be a trusted resource for troubleshooting, escalation support, equipment configuration, software installation, and process documentation, helping our teams stay connected, productive, and supported. This position is based at our Taunton, MA distribution center.

Schedule

Monday through Friday, 8:30 a.m. to 5:00 p.m.

Pay

$26.50 to $33.50 per hour. We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.

What we trust you to do

• Responds to and completes employee requests for advanced levels of technical assistance in a timely manner
• Provides second-level escalation support to resolve more advanced problems
• Enters hardware and software problem and resolutions into the IS Services database
• Monitors and addresses open IS Services tickets daily
• Creates new and modifies documentation for IS Services procedures for the IS Services Resolution Database
• Repairs and configures equipment and installs software as directed
• Maintains a sufficient understanding of the commercial and custom written software applications used in the company
• Any other function or responsibility as assigned by the Supervisor

What you bring to the table

• 3-5 years prior experience in the same or similar capacity
• Industry standard certifications are preferred but not required
• Excellent interpersonal skills
• Effective oral and written communication skills
• Intermediate/advanced computer skills
• Must be able to read and communicate effectively in English
• May be required to drive to other locations to perform work duties

Benefits

• Health and Wellness benefits
• Employee Discount
• Onsite Gym

Our values

At Jordan's, we live the J-Way! Our average employee tenure is 12 years! Every day, our team embodies values that make a real difference: We Care… a Lot – because kindness and support are at the heart of everything we do. We Do the Right Thing – integrity is non-negotiable. We Dare to Think Differently – innovation keeps us ahead of the game. We Make Work Fun – yes, fun! Because great energy fuels great work.