Sr Instructor - Gas Operations

About the Role

This position is responsible for developing and implementing training programs to promote high standards for employee performance in technical proficiency, environmental practices, safety, productivity, customer focus, and ethical behavior. The role contributes to the success of the Company by providing a motivated, well-trained workforce to meet the needs of customers and stakeholders.

Responsibilities

• Instruct students in Gas Operations disciplines, including Gas Construction, Damage Prevention, Gas Technical Operations, Cathodic Protection, Gas Control, Gas Service, Customer Meter Operations (CMO), safe work practices, procedures, equipment, and regulatory/compliance requirements.
• Develop, update, and maintain training curricula, learning objectives, course outlines, instructor guides, student guides, tests, training aids, training media, eLearning content, and document control systems.
• Supervise and conduct training of employees, contractors, and customers in the skills necessary to perform their jobs safely and effectively.
• Evaluate trainee performance for qualifications, promotions, title changes, advancements, certifications, and competency requirements, including gas field progression hands-on testing.
• Design and implement new training programs and continuously improve existing training processes to meet business and operational needs.
• Coordinate with field personnel, operating organizations, and the Training Effectiveness Committee (TEC) to ensure training aligns with operating practices, lessons learned, new technology, procedures, and emerging initiatives.
• Visit operating organizations to conduct on-site training, assess training effectiveness, and provide follow-up support to ensure workforce proficiency and readiness.
• Serve as a Subject Matter Expert (SME) by providing technical guidance on equipment, materials, safety practices, operating procedures, and supporting new Gas Organization initiatives.
• Maintain and utilize LMS/eTrain records, reports, training documentation, and inventories of training materials and resources, ensuring records are accurate and maintained in accordance with requirements.
• Support operating organizations during emergencies, contingency, off-hour, off-site, and other special training or operational situations, as needed.
• Ensure compliance with facility, housekeeping, and safety requirements for assigned training areas; mentor and develop instructors; support training certifications; and participate in professional development activities and industry benchmarking.

Requirements

• Bachelor's Degree and 3 years of relevant work experience, or
• Associate's Degree and 4 years of relevant work experience, or
• High School Diploma/GED and 5 years of relevant work experience.
• Knowledgeable in Corporate Environmental and Safety Procedures as well as applicable Gas Specifications.
• Operator qualified in multiple disciplines or, if a lateral move, able to obtain dual qualification status within 6 months of accepting the position.
• Excellent oral and written communication skills.
• Strong presentation skills and the ability to facilitate group activities/training.
• Well-organized, detail-oriented, and flexible with the ability to handle classroom instructional responsibilities and special assignments.
• Demonstrated professional demeanor and confidence dealing with all levels of management/union personnel.
• Working knowledge of Microsoft Office.
• Ability to promote a positive work ethic in support of Corporate Values.
• Experience with eTrain and The Learning Center (TLC) Portal (preferred).

Skills and Abilities

• Demonstrated written communication skills.
• Develops and delivers effective presentations.
• Effective interpersonal skills.
• Effectively coaches and delivers constructive feedback.
• Maintains a high degree of professionalism.
• Demonstrates a high commitment to quality.
• Proficient in Microsoft Office including Word, Excel, Outlook, and PowerPoint.
• Strong mechanical skills.

Licenses and Certifications

• Driver's License (required).

Physical Demands

• Perform heavy manual labor, including pushing, pulling, and lifting up to 50 lbs.
• Ability to be approved to wear and use either a full or half-face respirator, without facial hair or other conditions that may interfere with the seal, in accordance with OSHA regulations.
• Stand, walk, and climb ladders and stairs for the duration of the workday.
• Stand, walk, lift, climb, bend, kneel, stoop, and/or reach for the duration of the workday.
• Ability to use hand tools and operate heavy machinery, such as jackhammers.
• Unload materials from delivery vehicles and deliver equipment and materials to various operating facilities.
• Ability to travel to company locations to work on storm restoration and heat contingencies.
• Wear necessary Personal Protective Equipment (PPE), such as fire-retardant clothing and safety harnesses.
• Assigned a System Emergency Assignment (emergency response role) and expected to work non-business hours during emergencies, including nights, weekends, and holidays.
• Able and willing to travel within the Company service territory, as needed.