Operations Specialist Gas operations

About Us

WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We offer competitive pay and benefits to recognize your hard work and dedication.

About the Role

The Operations Specialist is responsible for performing a variety of tasks to support field operations within an office setting. The role involves monitoring compliance workloads, analyzing data, creating work orders, requesting permits, fielding calls from customers and field employees, and providing daily support to company and contracted field employees. The Operations Specialist will have knowledge of commonly used concepts, practices, and procedures within the field, works under minimal supervision, and relies on experience and judgment to plan and accomplish tasks.

Responsibilities

• Works across the company functionally to meet internal and external customer needs to help support field operations.
• Supports operations and capital workloads and projects within an office setting:
  • Monitoring workloads to satisfy customer service requests and compliance requirements.
  • Analyzing data and forecasting.
  • Supporting Service (above ground) and Distribution (below ground) workloads.
  • Creating work orders and assigning to field personnel.
  • Requesting permits.
  • Updating company systems.
• Direct line of support to field personnel.
• Coordinates with shop management.
• Navigates and utilizes various customer information and operational systems to input, update, and change customer or system-related information.
• Performs a variety of tasks and assists shop management to complete multiple assignments, projects, and campaigns.

Requirements

• 5+ years of experience with standard computer applications (Word, Excel, PowerPoint, etc.).
• 5+ years of experience identifying and implementing solutions to problems.
• High School Diploma, HSED, or GED.

Qualifications

• Proficient in Open-cIS, PCAD Dispatch, and MAXIMO.
• Experience in creating and assigning work orders.
• Ability to provide excellent customer service.
• Exceptional communication skills.
• Ability to multitask.
• Self-motivated but also works well within a team.

Pay

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range ($28.61 - $42.92) will be based on several factors, including relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs.