Operations Specialist Gas operations

About the company

WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication. If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Locations

• South Shop – 38 W 64th St
• Central Shop – 4207 W 35th Place
• Aon Center – 200 E Randolph

About the role

The Operations Specialist is responsible for performing a variety of tasks to support field operations. They support these functions within an office setting. The various tasks could include reviewing, processing, and maintaining accurate records for Gas Services. The role verifies work order documentation, resolves discrepancies with field personnel and internal teams, and supports timely work order completion. The position contributes to safe operations, reliable system records, and compliance with company standards and regulatory requirements. The Operations Specialist will have knowledge of commonly used concepts, practices, and procedures within a particular area, works under minimal supervision and relies on experience and judgment to plan and accomplish tasks.

Responsibilities

• Works across the company functionally to meet internal and external customer needs to help support field operations
• Data entry
• Updating company systems
• Time keeping
• Supporting field personnel
• Creating and routing work orders
• Managing customer driven, non-emergency orders to satisfy customer service requests and compliance requirements
• Navigates and utilizes various operational systems to input, update, and change customer or system related information
• Performs a variety of administrative tasks and completes multiple assignments/projects while demonstrating ability to gather, review and analyze information

Minimum Qualifications

• 5+ years – Standard computer applications (Word, Excel, PowerPoint, etc.)
• 5+ years – Identifying and implementing solutions to problems
• High School Diploma, HSED or GED

Preferred Qualifications

• Ability to provide excellent customer service
• Exceptional communication skills
• Ability to multitask
• Self-motivated but also works well within a team

Pay

Pay range: $28.61 – $42.92 per hour. The pay range reflects the minimum and maximum for the position at the time of posting and may be modified