Sr. Inside Account Rep

Headquartered in St. Augustine, FL, with offices and manufacturing facilities around the globe, Amphenol CIT is a leading designer and manufacturer of high-performance wire, cable, and medical devices, providing interconnect solutions to industries including Aerospace, Military & Defense Electronics, Space, Medical, Test & Measurement, and Industrial.

About the role

The Senior Inside Account Representative manages complex customer accounts and serves as the primary operational owner for customer execution and issue resolution. The role involves order and quote management, risk identification, cross-functional coordination, escalation leadership, and driving successful customer outcomes through advanced technical, operational, and business knowledge.

Responsibilities

• Process customer orders, order changes, cancellations, and scheduling requests accurately and efficiently.
• Process customer quote requests and coordinate with internal stakeholders to ensure timely quote delivery.
• Monitor quote activity and support follow-up activities as required.
• Maintain ownership of assigned customer accounts and ensure successful execution of customer commitments.
• Monitor account performance and proactively identify potential customer risks.
• Lead resolution of complex customer issues involving delivery, quality, engineering, production, or commercial concerns.
• Serve as the primary escalation point for assigned accounts.
• Develop and coordinate recovery plans when customer commitments are at risk.
• Communicate business impacts, risks, and mitigation plans to customers and internal stakeholders.
• Drive action plans involving cross-functional internal teams.
• Facilitate internal meetings focused on customer performance, delivery recovery, engineering changes, and issue resolution.
• Ensure accountability and follow-through on customer-related commitments.
• Analyze customer demand, backlog, forecast trends, and delivery performance.
• Identify opportunities to improve responsiveness, service levels, and operational efficiency.
• Support customer business reviews and account strategy activities in partnership with Account Management.
• Coordinate customer-facing activities related to engineering changes, drawing revisions, deviations and waivers.
• Ensure customer requirements are effectively communicated throughout the organization.
• Lead process improvement initiatives that positively impact customer satisfaction and operational performance.
• Serve as subject matter expert for customer operations processes.
• Perform other duties as required in support of the department and the company.

Qualifications

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or GED.
• Prefer an associate degree.
• Four (4) years’ work experience in a business-to-business environment preferred, ideally in a manufacturing environment.
• Two (2) years of experience managing large account portfolios preferred.
• Experience in the aerospace, military, and defense industry, or cable assembly business preferred.

Language Skills

• Ability to read, write, speak, and understand English.
• Proficient written and verbal communication skills.
• Bilingual preferred.

Job Skills

• Experience with CRM software (e.g., Salesforce).
• Knowledge of ERP systems; SAP preferred.
• Knowledge of automation tools, such as Esker, Innowera, and SAP mass tools preferred.
• Proficient computer skills with the ability to learn new software.
• Proficient in Microsoft Office suite (Outlook, Word, Excel, Teams).
• Excellent communication (written and verbal) skills including active listening.
• Excellent phone etiquette.
• Proven ability to juggle multiple account management projects while maintaining sharp attention to detail.
• Understanding of sales performance metrics.
• Experience delivering client-focused solutions to customer needs.
• Service-oriented and able to resolve customer grievances.
• Excellent negotiation skills.

Physical Demands

While performing the duties of this job, the employee must be able to be stationary for prolonged periods working on a computer. The employee is regularly required to use hands to finger, handle or feel, and talk or hear. The employee frequently is required to reach with hands and arms. The employee is required to stand and walk. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in a normal office environment with minimal physical risks involved. The noise level in the work environment is low to moderate.

Export Compliance

This position includes access or potential access to ITAR and/or EAR technical data. Candidates will need to qualify as a US Person as defined by ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and 8 U.S.C. 1101(a)(20).

Travel

5% – 10%