Sr. Infrastructure Engineer - SATX

Company Profile: With over 80 years of innovation, JCB is the world’s largest privately owned manufacturer of construction and agricultural equipment. Operating 23 manufacturing facilities across four continents—including the United States, the United Kingdom, India, and Brazil—JCB produces a diverse portfolio of more than 300 products. These include telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, access aerial work platforms, rough terrain forklifts, and tractors. At the heart of JCB’s success are its people. As a family-owned business, we are accountable to our customers—not shareholders—which gives us the flexibility to focus on long-term innovation and delivering real value. This independence allows us to continuously develop advanced technologies and integrate them into equipment designed to perform in the toughest environments while maximizing customer productivity. At JCB, we stand behind our products—and our name—with pride and commitment to quality.

Position Type: Full Time, FLSA Exempt. Location: 13210 Palo Alto Rd., San Antonio, TX 78224.

About the role

The Senior Infrastructure Engineer is responsible for the administration, support, optimization, and continuous improvement of JCB's IT infrastructure environment. This role serves as a technical expert across multiple infrastructure disciplines, ensuring the reliability, security, performance, and scalability of critical systems while supporting strategic business initiatives and providing advanced technical leadership.

Responsibilities

• Administer and support Microsoft Windows Server and Linux/Unix operating systems.
• Manage Microsoft Active Directory environments, including Group Policy administration.
• Administer and maintain virtualized infrastructure platforms, including VMware and Hyper-V.
• Configure, manage, and support enterprise storage solutions and disk storage environments.
• Administer and manage backup and disaster recovery solutions, ensuring data integrity and business continuity.
• Monitor, troubleshoot, and optimize infrastructure performance across servers, storage, networking, and cloud environments.
• Provide technical leadership and infrastructure expertise for business and IT projects.
• Support and maintain network infrastructure, including Cisco Meraki network administration.
• Create, maintain, and update infrastructure architecture documentation, diagrams, standards, and operating procedures.
• Provide Tier III support for critical incidents, including participation in on-call support rotations and after-hours escalations.
• Coordinate with third-party vendors to ensure service and support expectations are met.
• Support MDF/IDF environments, including racking, stacking, hardware installations, inventory management, and environmental monitoring.
• Other duties as assigned.

Requirements

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field, or equivalent combination of education and experience.
• Minimum 10 years of experience supporting enterprise IT infrastructure environments.
• Minimum 10 years of experience managing data center, MDF/IDF, and infrastructure hardware environments.
• Advanced experience with Microsoft Windows Server administration.
• Advanced experience supporting virtualization technologies such as VMware and Hyper-V.
• Strong understanding of networking, storage, backup, and disaster recovery technologies.
• Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.

Qualifications

• Technical certifications in Microsoft, VMware, Azure, AWS, Cisco, NetApp, or related infrastructure technologies.
• Experience managing enterprise cloud platforms including Microsoft Azure and/or AWS.
• Experience supporting SAP infrastructure environments.
• Experience with Cohesity, Rubrik, or similar appliance-based backup technologies.
• Experience administering Cisco Call Manager, Cisco WebEx, or VoIP technologies.

Skills

• Expert-level proficiency in three or more of the following areas: Windows Server Operating Systems, Linux/Unix Operating Systems, Azure and AWS Cloud Technologies, Enterprise Networking (LAN/WAN/Wireless), Storage Technologies (NetApp preferred), Microsoft 365 Administration, Backup and Disaster Recovery Technologies, SAP Infrastructure Support, VoIP Systems Administration.
• Strong problem-solving and analytical skills.
• Ability to work in a high-stress environment.
• Detail-oriented and able to work independently.
• Collaborative approach to resolving issues impacting various groups across the enterprise.
• Ability to understand processes (system and non-system