Sr. Infrastructure Engineer

About the role

The Migration Engineer’s role is to participate in the planning, design, and management of email and data migration during large acquisitions. This position will provide support for the migration of email to Exchange Online and assist with data migrations from external sources to Box.

Responsibilities

• Assist with the migration of mailboxes from multiple external sources to one or more managed Exchange Online tenants.
• Assist in the planning and execution of the migration process, ensuring minimal disruption to users and business operations.
• Collaborate with senior engineers, internal teams, and external partners to assess current mailbox configurations and requirements for migration.
• Provide escalation support to end-users during the migration process, addressing any issues or concerns promptly.
• Document migration procedures, configurations, and troubleshooting steps for future reference.
• Assist the Data Migration team as necessary to migrate data from external sources to a centralized, managed Box instance.

Requirements

• Bachelor’s degree in computer science or information systems or equivalent IT work experience (3+ years)
• 3+ years’ experience with Microsoft Exchange Online including migrations
• 3+ years’ experience with ProofPoint Email Protection with an understanding of DKIM, SPF, and DMARC
• Experience with PowerShell scripting
• Experience using BitTitan MigrationWiz for mailbox migration to Exchange Online
• Extensive experience configuring and troubleshooting end user clients (Outlook and MS Teams) on multiple platforms (Windows, MacOS, iOS & Android)
• Excellent written, oral and presentation skills
• Ability to explain technical procedures in business terms for non-technical stakeholders
• Hands-on software and hardware troubleshooting experience
• Experience with Jira, Miro and Confluence a plus
• Experience with Box migration tools

Core Competencies

• Current industry certifications strongly encouraged, with a focus on: Exchange Online, Entra ID and Security, Box
• Ability to solve complex technical problems through sound and methodical troubleshooting