Sr Identity & Access Managements Operations Manager - Active Directory

About the role

The Operations Manager for InfoSec IAM leads and continuously improves end-to-end service delivery for Identity and Access Management services on a regional and global basis. This role ensures secure, integrated, efficient, and reliable IAM operations that protect company information assets and align IT access with business needs. This role is part of the InfoSec IAM Operations and supports global Active Directory Services, Entra ID, and related IAM capabilities. The team works across multiple regions and partners closely with Level 2 operations, Level 3 specialists, engineering, product and service owners, vendors, and security stakeholders to deliver stable, secure, and continuously improving IAM operations.

Responsibilities

• Deliver operational excellence through leveraging different practices such as ITIL and SRE
• Have an in-depth understanding of the service and business, and ensure that the support model and other operational requirements such as SLAs and OLAs meet the customer and partner’s expectations
• Continuously look for opportunities to drive efficiencies through standardization, automation, and simplification
• Lead the crisis management activities for complex and high impact outages.
• Participate in or are accountable for all aspects of service delivery including overall quality of service, service transition, vendor management, and service level management across critical IAM services
• Lead end-to-end operational service delivery for assigned